Centralized Service Manager II

Truist•Charlotte, NC

10d•Onsite

About The Position

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit’s sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and Third Party Risk Operations Function (TPROF). Manage relationship within the business unit and with the third party to improve risk, cost, quality, and ease of doing business across the business unit. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position. This includes, but is not limited to: H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1, TN-2, E-3, O-1, Future sponsorship for U.S. lawful permanent residence status. LOCATION: Please note that candidate must be located in one of the following locations: Charlotte, NC, Atlanta, GA. Truist 'in office' requirement is 5 days per week. No full remote or relocation assistance available at this time.

Requirements

Bachelor’s degree is preferred or equivalent education and related training
Seven years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
Strong analytical, problem-solving, and negotiation skills
Strong relationship management skills
Strong communication skills, both written and verbal; experience communicating frequently with senior management
Third party management and procurement experience
Flexibility to adapt to the needs of various projects and cultures
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Masters degree in Business Administration, Supply Chain, Finance, or Accounting
Project Management Professional, Six Sigma, or other advanced education and/or certificates
Experience with SAP Ariba, RSA Archer, and SharePoint
Industry Experience

Responsibilities

Identify and manage third party risks per the Third Party Risk Management policies and guidelines.
Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.
Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
Responsibility may include complex or high-risk relationships (third parties that provide high risk services or multiple services, managing services that pose high risk to the bank).
Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements.
Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.
Develop and effectively execute on third party contingency and termination/transition plans.
Ensure contract compliance and proper invoicing for documented terms and conditions.
Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates.
Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.
Accountable to assist in providing audit responses (internal/external) related to scope of responsibility, in coordination with TPROF.
May have team lead/mentorship responsibilities (not managing teammates).
Additional Projects/Assignments as needed for each divisional area.