Centralized Service Manager II
About The Position
The Centralized Service Manager provides day-to-day oversight and management of assigned third parties that provide Truist with outsourced services and applications. The role facilitates third-party risk assessments, contract review and structuring, due diligence, and fourth-party oversight in line with the business unit’s sourcing strategy. It coordinates with division-aligned support to ensure managed services comply with Third Party Risk Management (TPRM) standards and policies, and serves as a point of coordination and communication with suppliers, management, and the Third Party Risk Operations Function (TPROF). The manager works with business units and third parties to improve risk outcomes, cost, service quality, and ease of doing business. The role monitors supplier relationships and performance, manages contract compliance and risk, supports sourcing and third-party lifecycle requirements, and develops contingency and transition plans. It may involve complex or high-risk relationships and may include team-lead or mentorship responsibilities, but does not involve managing teammates. The position is regular, and the listed work shift is 1st shift.
Requirements
- Seven years of experience in business functions or relevant experience in third-party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent.
- Strong analytical, problem-solving, and negotiation skills.
- Strong relationship-management skills.
- Strong written and verbal communication skills, including experience communicating frequently with senior management.
- Experience in third-party management and procurement.
- Flexibility to adapt to the needs of various projects and cultures.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Bachelor’s degree is preferred, or equivalent education and related training.
Nice To Haves
- Master’s degree in Business Administration, Supply Chain, Finance, or Accounting.
- Project Management Professional, Six Sigma, or other advanced education and/or certificates.
- Experience with SAP Ariba, RSA Archer, and SharePoint.
- Industry experience.
Responsibilities
- Identify and manage third-party risks in accordance with TPRM policies and guidelines.
- Engage with the Business Unit to understand service scope, business needs, and performance requirements.
- Monitor third-party relationships for risk, service quality, internal client satisfaction, operational efficiency, and target cost savings.
- Manage potentially complex or high-risk third-party relationships and services.
- Partner with Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaires (TPPQ), Due Diligence Questionnaires (DDQ), and other lifecycle requirements.
- Establish measurable supplier performance metrics and periodic supplier meetings; conduct ongoing monitoring and communicate relationship health and supplier performance.
- Develop and execute third-party contingency and termination or transition plans.
- Ensure contract compliance and proper invoicing against documented terms and conditions.
- Serve as a tactical and strategic point of contact between third parties and line-of-business teammates.
- Address actions required by TPROF assessments, quality control, and testing results; report and escalate regulatory issues through internal management and TPROF.
- Assist with internal and external audit responses related to the role’s scope, coordinating with TPROF.
- Provide team leadership or mentorship as needed, without managing teammates.
- Complete additional projects and assignments as needed for the division.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Potential eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division
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What This Job Offers
Job Type
Full-time
Career Level
Senior
