Centralized Service Coordinator

America's Choice insurance•Wixom, MI

3d•Onsite

About The Position

The Centralized Service Coordinator is part of the General RV Center's commitment to providing an industry-leading ownership experience to our customers. While this role is not customer facing, they are the voice of our service department, taking care of a range of service requests and setting the tone for the customer's future appointment. General RV Center has been growing since 1962, fueled by family values and a passion for the RV lifestyle, and stands as the Nation’s Largest Family-Owned RV Dealer with locations nationwide and a global presence through its Internet Sales team. Joining the team means becoming part of the General RV family, offering the opportunity to build a career, make a difference, and be part of an exciting industry.

Requirements

Process and procedure oriented
Strong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlines
Ability to work within multiple computer software systems
Possess capacity to accurately handle and document a high volume of incoming calls
Exceptional interpersonal skills that will lead to strong relationships with internal and external partners
Communicate well to all levels within the organization
Friendly – We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!
Outgoing – Do you love talking and getting to know people? With professional communication skills and a good hand shake you can help our customer get the most out of their new purchase.
Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!
Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.

Nice To Haves

Fluent in English/Bilingual is a plus

Responsibilities

Answers service phone calls to our dedicated scheduling line and books appointments.
Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance.
Responds to online service appointment requests using the customer's preferred method of contact and schedules appointments as needed.
Works in Keep You Camping critical appointments and resolves any scheduling conflicts.
Confirms appointments.
Compiles daily/weekly/monthly reporting and trend analysis.
Inputs customer data into company system.
Acts as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer.
Collaborates with the Manager of Service Training and Communication on establishing and achieving monthly goals.
Follows the procedure of the Keep You Camping™ program.