Centralized Patient Scheduler - Waltham, MA

IVI America • Waltham, MA

2d • Onsite

About The Position

The Centralized Patient Scheduler is responsible for performing patient care duties, including but not limited to scheduling new/returning consults and managing/following up new patient inquiries. This is an on-site full-time position Monday - Friday 9:00am-5:00pm EST at our Waltham location.

Requirements

• High school diploma or equivalent (GED) required.
• Prior customer service experience required.
• Knowledge of customer service principles and practices.
• Knowledge of administration and clerical processes.
• Excellent computer skills inclusive of Microsoft Office and Salesforce.
• Prior experience in medical scheduling software.
• Knowledge of office procedure and office machines (i.e., computers, faxes, copiers, etc.).
• Knowledge of medical terminology.
• Ability to communicate (written & verbal) accurately and concisely.
• Must be able to speak clearly over the telephone.

Nice To Haves

• Prior experience with Salesforce is preferred.
• 1-2 years of experience in a multi-physician specialty practice is preferred.

Responsibilities

• Accept phone calls and online inquiries from potential patients and schedule new and returning patient appointments.
• Promote Boston IVF and provide accurate information regarding doctors and practices.
• Assist patients with general inquiries about Boston IVF, physicians, insurance, and reproductive medicine services, converting calls to new patient appointments.
• Resolve problems by clarifying issues and exploring solutions.
• Escalate medical complaints/questions to the appropriate medical professional.
• Provide timely responses to patient inquiries via telephone and web-based leads.
• Document all communication according to standard operating procedures and notify appropriate parties of urgent requests, complaints, or compliments.
• Provide availability and schedule appointments within established guidelines, following new patient scheduling scripts.
• Update patient information in the CRM database.
• Remain informed regarding Boston IVF marketing/advertising campaigns and the role of the Patient Liaison.
• Collaborate with the clinic’s patient services and admin team to ensure schedules are appropriately booked with qualified patients.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED