Centralized Scheduler

Kentucky Orthopedic Rehab Team•Jeffersontown, KY

3d•Hybrid

About The Position

We are looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients. When someone is referred to outpatient physical therapy, their journey begins with you—and the care and professionalism you provide on that first call truly makes a difference. If you’re organized, detail-oriented, and passionate about helping others, this could be the perfect role for you. If you enjoy working on the business side of healthcare, love helping people, and want to be part of a team that changes lives every day, this opportunity is for you. We’re excited for you to discover what makes Select Medical such a special place to grow your career!

Requirements

High School Diploma or GED
1 Year of Front Desk Experience
Two Years of Experience in Healthcare

Nice To Haves

1 Year of Medical Office Experience

Responsibilities

Work as a team to ensure the office is working efficiently and that all calls are made promptly to potential patients and referral sources.
Responsible for accurate procedure scheduling.
Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
Reviews and evaluates scheduled appointments for completeness.
Assists with the pre-registration process by obtaining demographic information and insurance information.
Receives Physician orders and schedules procedures by both telephone and electronic media.
Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
Communicates scheduling concerns to the Center Manager or market leader.
Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
Place calls to patients for Prehab scheduling for pre-surgical appointments.
Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
Other duties as assigned.