Centralized Scheduler

Center for Orthopaedics

23h

About The Position

Serves as a multi-line operator and centralized scheduler. This role involves answering incoming calls, taking consultations, scheduling appointments, verifying patient demographic and insurance data, managing patient accounts for billing purposes, and coordinating with physicians and insurance specialists to ensure accurate and appropriate patient scheduling.

Requirements

Must have a knowledge of the different insurance carriers.

Responsibilities

Answers all incoming calls to the operator desk and transfers them accordingly.
Takes consultations from the hospitals and relays information to the physician.
Answers all incoming calls to the scheduling department.
Schedules appointments as requested by patients or based on incoming referrals.
Confirms patient demographic data accuracy.
Screens patient insurance data for billing purposes.
Monitors patient accounts for credit status of delinquent accounts prior to scheduling appointments.
Works closely with physicians to ensure appropriate and accurate scheduling according to their preferences.
Provides patients with accurate information regarding necessary requirements prior to their appointments.
Advises patients of delinquent or outstanding balances before scheduling appointments.
Reschedules patients when necessary.
Collaborates with insurance verification specialists to ensure patients have in-network insurance or out-of-network authorization.
Obtains out-of-network authorizations if necessary for new patients.
Assists callers with problem-solving and directing them to the appropriate person for issue resolution (other than appointment needs).
Maintains knowledge of different insurance carriers.