Centralized Scheduler

Neighborhood Health Association•Toledo, OH

7d•Hybrid

About The Position

Neighborhood Health Association is seeking a Centralized Scheduler to greet patients arriving to appointments at the clinic in a courteous and professional manner, and schedule patient appointments by phone. For patients desiring to schedule or cancel/reschedule an appointment, accurately schedule the appointment in the electronic health system, using PCMH standards. Maintain a professional and courteous manner while protecting confidential patient information. The role involves assisting with pre-calls and call reports, confirming patient appointments, scheduling and rescheduling appointments using the electronic health system following PCMH standards, and directing non-scheduling calls to the appropriate department. The scheduler will respond appropriately to patient inquiries, follow up with patient calls where necessary, and be knowledgeable of the LEP policy to manage non-English speaking patients. A friendly, courteous, and professional tone is expected at all times. The position requires utilizing provided resources for patients with unresolved issues, performing other duties as assigned by the supervisor, and floating between NHA medical clinic offices. A personal insured vehicle and a good driving record are required.

Requirements

High School Diploma or GED equivalent.
Detail oriented along with the ability to manage time efficiently.
Pleasant and professional demeanor and temperament during times of stressful and difficult situations.
Ability to relate effectively to a diverse group of patients in a professional and courteous manner.
Computer knowledge is required.
Must show initiative, independent thinking, and ability to use sound judgment in the absence of specific orders.
Must show ability to resolve patient or customer concerns within the parameters given by the employer.
Ability to maintain patient confidentiality.
Must be able to work independently in a fast-paced environment with regular interruptions.
Requires own insured vehicle and a good driving record.

Nice To Haves

Will be knowledgeable of LEP policy in order to accurately manage our non-English speaking patients.

Responsibilities

Assist with pre-calls and call reports
Confirm patient’s appointments.
Schedule appointments for patients using the electronic health system, following PCMH standards.
Cancel and reschedule appointments for patients using the electronic health system, following PCMH standards.
Direct non-scheduling calls to appropriate department or extension.
Respond appropriately to patient inquiries.
Follow up with patient calls where necessary.
Maintain a friendly, courteous, and professional tone when handling all incoming calls.
Utilize resources provided for patients with unresolved issues, to include Patient Lines, E.H.R. Messaging, and Patient Advocate.
Performs other duties as assigned by supervisor.
Will float between NHA medical clinic offices.