Centralized Leasing Manager

Redstone Residential•Provo, UT

1d•Onsite

About The Position

Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started. Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences. Redstone's purpose is "to empower our people and elevate communities." We achieve our purpose by embodying our core values: We Are Believers, We Communicate Authentically with Care, We Stay The Course, We Drive Performance.

Requirements

Exceptional verbal and written communication skills.
Ability to build relationships and inspire teams to perform at their best.
Capable of managing multiple priorities effectively.
Proficient in analyzing and interpreting performance data to make informed decisions.
Strong knowledge of leasing and sales techniques with a proven ability to meet goals.
Experience designing and delivering impactful training programs.
Ability to manage projects and multitask several processes at once under stressful conditions.
Ability to use and quickly learn technology – Google Apps, Microsoft Office, cloud-based management, and dashboarding software.
Team Player – able to inspire team members to high levels of performance and to provide constructive feedback as needed.

Nice To Haves

Bachelor’s degree is preferred, but not required.

Responsibilities

Oversee the daily operations of the after-hours leasing team and secret shop team.
Provide guidance, mentorship, and support to team members to ensure high performance.
Conduct regular performance evaluations and implement strategies for improvement.
Model and nurture Redstone Core Values: We are Believers, We Communicate Authentically with Care, We Stay the Course, and We Drive Performance.
Monitor team hours and pay cards.
Design and deliver training for your leasing professionals, focusing on sales techniques, customer service, and compliance.
Ensure new hires are fully onboarded and equipped to meet performance standards.
Conduct ongoing professional development sessions for team skill enhancement.
Schedule and coordinate after-hours team coverage to meet operational demands.
Prioritize tasks and allocate resources to maximize team productivity.
Streamline workflows to ensure efficiency and consistency in leasing practices.
Monitor key performance metrics and ensure teams meet or exceed leasing goals.
Use data to track lead conversion rates, call outcomes, and lease execution metrics.
Prepare and present reports on team performance and leasing trends.
Maintain high customer service standards to ensure positive interactions with prospective and current residents.
Conduct quality checks through secret shopping to identify areas for improvement.
Address and resolve escalated issues in a timely and professional manner.