Centralized Field Service Coordinator

21st Century Equipment•Scottsbluff, NE

6d•Onsite

About The Position

21st Century Equipment, LLC is hiring a Centralized Field Service Advisor to support and coordinate field service operations across our dealership network. This role assists with daily service operations, technician dispatching, and process improvement to support customer satisfaction, productivity, and profitability. Since 1996, 21st Century Equipment, LLC has supported farmers and producers with industry‑leading equipment, service, and technology solutions. We are committed to operational excellence, teamwork, and providing long‑term career opportunities for our employees. If you are an experienced service professional ready to take a centralized leadership role and support field service operations at a high level, apply today and join a team focused on performance and customer success.

Requirements

Minimum 3 years of experience in a John Deere Service Department
Strong organizational and communication skills
Ability to motivate individuals and teams
Working knowledge of standard job pricing and commission‑based compensation
Basic understanding of service department financial principles
Basic accounting skills
Proficiency with Microsoft Office applications, including Excel and Word

Responsibilities

Dispatch Centralized Field Service Technicians across the 21st Century Equipment organization
Process and manage daily work orders
Assist with supervising service department personnel
Maintain service department processes to support customer satisfaction and profitability
Monitor MST usage for accuracy and compliance
Assist with maintaining service department assets and appearance
Track technician performance and production to support monthly goals