Central Warranty Manager

Moove•Phoenix, AZ

About The Position

The Central Warranty Manager owns warranty recovery as a centralized function across all Moove markets. This role builds and runs the warranty operating system: claim identification, submission, adjudication follow-through, denial management, and recovery reporting across OEM, parts, and vendor warranty channels. The mandate is simple: capture every recoverable dollar, eliminate warranty leakage, and turn warranty data into a feedback loop that improves fleet reliability and lowers cost per mile. This is a build-and-scale role. Today, warranty recovery is fragmented across markets and vendors. This leader will standardize policy, process, and tooling into one centrally managed program supporting an insourced maintenance model across 5+ markets.

Requirements

5+ years in warranty administration, claims management, or service operations within automotive, fleet, dealership, or OEM environments.
Direct experience submitting and managing OEM warranty claims and supplier or vendor recovery programs.
Working knowledge of maintenance data structures (work orders, labor operations, parts records); VMRS familiarity strongly preferred.
Demonstrated ability to build process from scratch: SOPs, policy, training, and reporting.
Strong analytical skills; fluent in spreadsheets and operational reporting, and comfortable defining requirements for internal tools.

Nice To Haves

Experience in multi-site or centralized shared-services operations.
Exposure to EV or AV platforms, high-voltage systems, or emerging-technology fleets.
Experience with SAP, ServiceNow, or comparable ERP or ITSM systems.
Vendor contract negotiation or supplier quality background.

Responsibilities

Build and own the end-to-end warranty recovery program: identification, claim creation, submission, tracking, payment reconciliation, and denial and appeal workflows.
Establish warranty policy and SOPs for all markets; define what is claimable, documentation standards, and submission timelines by OEM and vendor.
Centralize claim processing so depot teams focus on wrench time, not paperwork.
Manage claim pipelines across OEM platform warranty, parts and component warranty (RMA), and vendor workmanship warranty (e.g., Service providers, tire vendors, body shops).
Drive claim approval rates through complete, defensible documentation: failure data, labor times, and parts traceability.
Run denial management: root-cause every denial, appeal where justified, and fix upstream documentation gaps.
Reconcile recovered dollars against finance ledgers; ensure credits and reimbursements land and are visible.
Define warranty data requirements within maintenance systems (work orders, VMRS structure, parts consumption) so claims are generated from clean data, not reconstruction.
Partner with internal tooling teams to automate claim identification and submission workflows; eliminate manual tracking.
Publish a monthly warranty scorecard: recovery dollars, approval rate, cycle time, leakage, and denial root causes, by market, OEM, and vendor.
Own warranty terms in vendor and OEM relationships; push partners to contractual clarity on coverage, labor rates, and turnaround commitments.
Hold vendors accountable to warranty performance through QBRs and data; escalate systemic denial patterns.
Feed reliability and failure-mode insights to engineering, procurement, and fleet teams to prevent repeat failures and inform sourcing decisions.
Train market teams (service advisors, technicians, parts coordinators) on warranty capture standards and documentation discipline.
Build the staffing and process model to scale the central warranty function as the fleet and market count grow.