Field Warranty Specialist - Central Zone
Toyota Motor Corporation•Brossard, QC
•CA$92,700 - CA$121,700•Hybrid
About The Position
Toyota Canada Inc. (TCI) has an exciting opportunity for a Field Warranty Specialist - Central Zone to support our Vehicle Safety Compliance Liaison Office of Canada (VSCLOC) and Warranty team. This is a full-time opportunity and will report to the Manager of Field Warranty. The selected candidate will administer Toyota and Lexus Warranty/Extra Care Protection (ECP) Policy with dealerships to achieve both customer satisfaction and ensure dealers have consistent profitable processes.
Requirements
- College diploma or University degree in Automotive, Business, or related discipline and/ or equivalent work experience
- Minimum 5 years of experience in Warranty or a related function
- Experience with dealership operations and collaboration is mandatory
- Excellent verbal and written communication skills.
- Strong mechanical aptitude and data analytical skills
- Strong customer service skills
- Intermediate proficiency in Microsoft Office (Excel, Outlook and basic PPT)
- Holds a valid G Driver’s License
- Flexibility to travel overnight as required
Nice To Haves
- Bilingual in French is considered an asset
Responsibilities
- Analyze Warranty and ECP expenditures by dealer
- Perform warranty claim debits where necessary
- Support on-going training on the Claims Processing System and Warranty/ECP Policies and Procedures
- Ensure dealer staff are accountable and fully capable of self-analyzing and managing warranty business
- Analyze territory KPIs to identify dealers at risk and work proactively to implement SOPs
- Perform onsite and Virtual Warranty Assessments with dealers that have identified as having areas of concern
- Assist dealerships to develop and implement SOPs and/or guidelines
- Ensure dealerships are fully aware of the guidelines of the Dealer Self Authorization program and that Goodwill expenditures are correctly utilized
- Collaborate with internal departments such as Warranty Claims, Product Quality and Service Support (PQSS), VSCLOC and Zone Offices
- Initiate and implement appropriate ‘kaizen’ supporting work efficiencies related to effective cost control
Benefits
- Competitive compensation package including bonus
- Extended health care and dental benefits effective immediately
- Company pension plan with additional employer contributions
- Associate vehicle discount program
- Reimbursement programs (tuition & fitness)
- Paid holiday shutdown and competitive paid time off benefits
- Sabbatical leave program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
