Warranty Claims Specialist

Jayco Inc • Middlebury, IN

8d • Onsite

About The Position

This position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims.

Requirements

• Requires knowledge of Jayco products, processes.
• Willingness to learn, grow and adapt to an ever-changing product environment.
• Must be proficient in Microsoft Office software.
• Ability to communicate with dealers in a professional manner to gather facts and resolve disputes.
• Ability to respond to inquiries on a wide variety of issues using SOPs in a high volume environment.
• Detail orientation with demonstrated organizational skills is required.
• Demonstrates desire and ability to assess problem situations and respond appropriately.
• Possess a strong work ethic, including arriving on time & working scheduled shifts.
• Regular attendance is required.

Nice To Haves

• Customer facing experience is desired.
• Prior call center experience is helpful.

Responsibilities

• Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims.
• Research and resolve pending issues on claims.
• Makes vendor chargeback decisions during claim processing.
• Communicates with dealers regarding claims issues.
• Convert claims from Canadian dollars to US currency using current exchange rate.
• Assists in training dealers on policies, processes and website usage.
• Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims.

Benefits

• Medical Insurance plan options
• HSAs
• FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Dental Insurance
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• Wellness Benefits
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed