Central Station Monitor – 1st Shift

Datawatch Systems, Inc•Bethesda, MD

14d•Onsite

About The Position

Datawatch Systems Inc. is hiring a Central Station Monitor for a high-volume, inbound and outbound call center role supporting alarm monitoring and access control calls received by the Central Monitoring Station (CMS). The role is based at the company's Metro-accessible Bethesda headquarters. The regular schedule is Friday through Monday, 5 a.m. to 3 p.m. Employment begins with three weeks of paid, onsite training at the Bethesda office, Monday through Friday, 11 a.m. to 7 p.m. Other duties may be assigned. Applicants must be willing to undergo drug screening and a criminal background check. The position has no travel requirement and pays $20.00 per hour.

Requirements

High school diploma or equivalent.
High proficiency in written and verbal communication.
Organizational skills, including the ability to switch efficiently between tasks.
Type at least 35 words per minute.
Computer skills sufficient to navigate multiple software applications.
Reliable punctuality and attendance.
Flexible scheduling availability for weekends, holidays, or extended hours if needed.
Ability to pass state-required training or other qualifications for licensing.

Nice To Haves

Experience using a multi-line phone or soft phone.
1–3 years of customer service experience.
At least 1 year of high-volume call center or 911 communications experience.
Certified training or knowledge of access control, fire, and burglary systems.

Responsibilities

Provide excellent customer service and maintain professional decorum.
Inform customers when alarms are triggered at their site and report the status of the alarm.
Record interactions with customers.
Request updates to customer accounts when errors are discovered.
Work with internal teams to identify potential issues and help resolve them.
Accurately process incoming calls to employees or departments.
Understand and share information about the company's capabilities.
Assess, evaluate, and escalate opportunities for problem-solving.

Benefits

Choice of medical insurance plans
Dental insurance
Vision insurance
Medical and dependent care FSA accounts
401(k) plan with a discretionary employer match
529 plan access
Employee Assistance Program
Commuter and parking benefit
Short-term disability and long-term disability insurance
Employer-paid $50,000 life and AD&D insurance
Voluntary life insurance for employees, spouses, and children
Voluntary portable accident and critical illness insurance, and hospital indemnity coverage
Annual performance evaluation and salary adjustment consideration
Paid holidays, sick leave, and vacation leave
Job-related tuition reimbursement