Central Services Manager
Seattle Housing Authority•Seattle, WA
•Hybrid
About The Position
The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliot Ave West with sweeping views of Elliot Bay and the Puget Sound. With additional field offices across Seattle, we are committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive. We are looking for a central services manager to join our team! This role is perfect for someone who can oversee operations for the central services and housing service center teams.
Requirements
- Bachelor’s degree in business administration, management, public administration, operations management, or a related field
- Four years of related experience in office management, human services delivery, or a related field
- Supervisory experience is preferred
- Valid Washington state driver’s license with a fully insurable driving record
Nice To Haves
- May substitute an additional four years of relevant work experience for a Bachelor's degree
Responsibilities
- Administer and oversee central services functions, including management of files, mail, office equipment, office operations, and inventory planning
- Manage the day-to-day operations of the housing service center, including front desk services, mail services, and call center operations
- Provide daily supervision, coaching, training, and performance evaluation of assigned staff
- Recruit, screen, hire, and onboard new staff in coordination with human resources
- Gather and analyze data on customer service quality and effectiveness. Provide feedback to department leadership and make recommendations for service improvements
- Prepare and monitor the central service budget and oversee all equipment and office supply needs
- Ensure timely and accurate pick-up and delivery of SHA mail
- Identify and reduce access barriers for individuals with disabilities and limited English proficiency. Provide guidance to staff on delivering reasonable accommodation
- Engage staff in developing, implementing, and continuously improving customer service and assistance delivery
Benefits
- Competitive salaries
- Great benefits
- Medical, dental, and vision insurance
- Public Employees’ Retirement System (PERS)
- Generous paid leave and holidays
- On-the-job training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
