Protective Services Manager - Central Florida

Bank of America•Orlando, FL

2d•Onsite

About The Position

This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives. Responsible for management and implementation of the security program for the Central Florida region. Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Is responsible for ensuring SOACC is kept up to date as incidents/events unfold. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements. The Protective Services Manager (PSM) will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management on response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns.

Requirements

Must have 4+ yrs experiences in either prior law enforcement, investigative experience, or military special operations experiences.
Experience in working with security technology – previous experiences defining physical security system standards, upgrades, maintenance, and day to day supervision of systems.
Position requires residence within the Central Florida area or immediate surrounding region to support operational needs.
Excellent Communication Skills (verbal and written) and be able to interact with internal and external customers/leadership.
Critical Thinking skills - have demonstrated abilities to make critical decisions during critical events.
Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management.
Demonstrated ability to be self-motivated/self-starter.
Strong Influencing skills - have the ability to interact and work closely with internal and external stakeholders.
Must have adaptability - be able to understand the different lines of business in the bank and tailor solutions to meet their needs.
Proficient computer skills – working with MS Office suite.
Valid Driver’s License.
Must be able to provide own transportation to respond in a timely fashion to events.
Must be able to respond to matters and issues off regular work hours.

Nice To Haves

Skills: Attention to Detail Crisis Management Decision Making Facilities Management Issue Management Access and Identity Management Customer and Client Focus External Resource Management Policies, Procedures, and Guidelines Management Stakeholder Management Analytical Thinking Critical Thinking Executive Presence Presentation Skills Problem Solving

Responsibilities

Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation.
Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies.
Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law.
Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings.
Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility.
Partners with stakeholders in the physical security planning and installation process for new facilities and renovations.
Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
Ensures accuracy of invoices and adherence to budgets
Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
Supports executive protection and major events support on an as needed basis