Protective Services Operations Manager

UnitedHealth Group•Eden Prairie, MN

1d•$91,700 - $163,700•Onsite

About The Position

The Protective Services Operations Manager is responsible for managing designated operational functions within the protective services program, including fleet management, personnel scheduling, equipment accountability, and security infrastructure coordination. This role exercises independent judgment in resource allocation, compliance oversight, personnel deployment, and operational decision-making within assigned areas of responsibility. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be weeks of paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
8+ years of experience in protective services, executive protection, military, law enforcement, OR related field
Experience managing logistics, equipment accountability, fleet operations, OR operational scheduling
Provide sound decision-making ability and sound judgment in dynamic environments
Knowledge of regulatory compliance related to controlled equipment and security operations
Ability to travel up to 10%25 of the time (domestic)
Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

Manage protective services vehicle fleet operations, including maintenance planning, inspections, readiness standards, and lifecycle coordination
Establish and enforce fleet usage policies and compliance requirements
Coordinate external service providers and monitor vendor performance
Maintain operational documentation and regulatory compliance records
Ensure adherence to safety protocols, regulatory requirements, and internal policy related to firearms handling and storage
Partner with vendors to support maintenance scheduling and equipment lifecycle tracking
Maintain certification and qualification records to ensure personnel readiness and audit preparedness
Develop and manage staffing schedules to meet operational coverage requirements
Allocate personnel based on risk, travel, and mission needs
Monitor staffing efficiency and make real-time adjustments as required
Provide recommendations regarding workforce planning and coverage models
Oversee coordination of security systems including cameras, alarms, and access control
Serve as operational liaison for technology and infrastructure vendors
Monitor system performance and direct corrective actions when necessary
Establish and maintain standardized procedures governing the intake, review, and distribution of physical materials within the protective services program
Manage contracts and service providers related to assigned operational areas
Participate in budget planning within scope of responsibility
Maintain required reporting, compliance records, and operational documentation
Provide direct oversight of assigned personnel and contractors
Direct day-to-day tasking and deployment decisions
Make recommendations regarding hiring, discipline, and performance management