Protective Services Manager

Bank of America•Utica, NY

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the implementation of the bank's physical security programs, policies, and procedures throughout a market or region. Key responsibilities include crisis and incident management and documentation, conducting routine threat vulnerability assessment surveys, contributing to security related projects, and managing a guarding force and other security vendor relationships. Job expectations include maintaining quality connections with various business partners throughout the markets to facilitate awareness and training of security programs and initiatives. Responsible for management and implementation of the security program for a large geographical region. Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. The Protective Services Manager will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements. Respond to critical physical events when necessary, supporting incident management activities, managing security programs related to physical security, assessing the threat landscape and mitigating risk, and communicating with market leaders, employees, and business partners to increase awareness of security programs, initiatives, and trends.

Requirements

5 years of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: industry experience, law enforcement or military experience
Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership
Critical Thinking skills - have demonstrated abilities to make critical decisions
Demonstrated ability to be self-motivated/self-starter
Influencing skills - have the ability to interact and work closely with internal and external stakeholders
Adaptability
Solid Computer Skills – working with MS Office suite
Valid Driver’s License
Must be able to provide own transportation to respond in a timely fashion to events
Must be able to respond to matters and issues off regular work hours.

Nice To Haves

Attention to Detail
Crisis Management
Decision Making
Facilities Management
Issue Management
Access and Identity Management
Customer and Client Focus
External Resource Management
Policies, Procedures, and Guidelines Management
Stakeholder Management
Analytical Thinking
Critical Thinking
Executive Presence
Presentation Skills
Problem Solving

Responsibilities

Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
Ensures accuracy of invoices and adherence to budgets
Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
Supports executive protection and major events support on an as needed basis
Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation
Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies
Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law
Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings
Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility
Partners with stakeholders in the physical security planning and installation process for new facilities and renovations