Central Services Division Policy & Operations Manager (Business Operations Manager 2)

State of Oregon•Street, MD

1d•$7,537 - $11,657•Hybrid

About The Position

The Oregon Department of Environmental Quality (DEQ) is seeking a Central Services Division Policy & Operations Manager (Business Operations Manager 2) to lead the Operations & Policy section. This full-time position, based in Portland, Oregon, offers an opportunity to apply operations leadership skills to environmental protection. DEQ is committed to building and sustaining an inclusive and equitable environment that embraces diversity, fairness, and respect. The Central Services Division (CSD) supports all parts of the agency, including accounting, HR, IT, purchasing, and facilities management, ensuring staff have the necessary tools and systems to serve communities effectively. This role will guide a team responsible for data governance, public records, facilities, fleet services, agency reception, emergency management, and policy development, ensuring these services are clear, coordinated, and consistent.

Requirements

6 years of supervision, management, or progressively related experience or 3 years of related experience and a Bachelor’s degree.

Nice To Haves

Demonstrated ability to apply equity and inclusion principles to policy, operations, and supervision.
Proven skill in building healthy team culture through coaching, mentorship, accountability, and conflict navigation.
Demonstrated ability to lead diverse operational functions by guiding subject-matter experts, making informed decisions without being the technical expert, and ensuring coordinated, customer-focused service delivery.
Experience leading policy development, overseeing policy implementation and change management, and advising executives on operational or organizational impacts.
Ability to manage complex operational functions with a focus on outcomes, metrics, and continuous improvement.
Strong relationship-building skills and the ability to collaborate effectively across diverse teams, roles, and perspectives.
Clear, effective communicator with demonstrated skill in written and verbal communication, especially when advising executives or explaining complex information.

Responsibilities

Lead the Operations & Policy section within the Central Services Division.
Guide a team supporting essential agency functions including data governance, public records management, facilities operations, fleet services, agency reception, emergency management and continuity of operations, and agency-wide policy management and development.
Set the vision and direction for Operations & Policy by developing goals and objectives, tracking progress, and helping staff prioritize work.
Coach and empower a diverse team of professional and technical staff, creating a supportive environment.
Hire and onboard staff, provide regular feedback, and help staff build confidence and skills.
Resolve complex operational or administrative challenges.
Support the development of clear and responsive statewide rules, procedures, and guidance.
Ensure the division’s work is timely, service oriented, and aligned with DEQ’s commitments to equity, accessibility, and high-quality customer service.
Demonstrate and model proactive communication, innovation, intentional engagement, mentoring and developing others, stewardship, and business acumen.
Support staff with the tools, resources, and information they need to succeed.
Coach, mentor, and motivate staff through regular check-ins, thoughtful guidance, and opportunities for skill development and career growth.
Set clear work objectives, goals, and expectations, and address performance with timeliness, care, and accountability.
Foster team cohesion, encourage collaboration, and help ensure staff understand each other’s roles and can support one another.
Strengthen CSD’s culture of service, collaboration, and continuous improvement.
Ensure internal operations reflect the values of DEQ’s Strategic Plan and DEI Plan: fairness, transparency, accessibility, trust, and a commitment to serving all communities in Oregon.

Benefits

Medical, dental, and vision insurance
11 paid holidays
10 hours of vacation per month, eligible to be used as accrued
8 hours of sick leave per month, eligible to be used as accrued
24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
Optional life insurance packages
Flexible spending accounts
Membership in the Oregon Public Employees Retirement System (PERS)
Optional deferred compensation retirement program
Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
Continuous growth and development opportunities
Opportunities to serve your community and make an impact through meaningful work
A healthy work/life balance, including flexible schedules and hybrid work options for many positions