Business Services Division Supervisor

Maricopa County•Phoenix, AZ

5d•Onsite

About The Position

Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. The Business Services Division Supervisor oversees projects in the Business Services Division (BSD) within the Court Technology department. Work areas include the Court’s primary business application iCIS and the large, medium and small application development projects area within BSD. The BSD Supervisor supervises the staff in their designated work areas and oversee the various business phases of application development projects including: project scope development; requirements gathering; coordination of testing and communication; implementation; and support. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

Bachelor’s degree in Computer Science, Business Administration, Project Management, or related field
Three (3) years of advanced business systems analysis, project management and industry experience in managing IT projects or IT business analysis involving project planning through completion OR Combined education and experience qualifications: An equivalent combination of post-secondary education and job-related experience may substitute on a year-for-year basis.
Excellent written and verbal communication skills
Knowledge of Office 365 products and MS Teams
Knowledge of SDLC, agile development
Knowledge of Project Management principles and guidelines
Knowledge of Effective management of professional staff
Knowledge of Large volume General Jurisdiction court processes
Skill in Managing projects and teams
Skill in Customer service orientation
Skill in Building strong interpersonal relationships across multidisciplinary departments, as well as external stakeholders
Skill in Written and verbal communication
Skill in Monitoring and assessing the performance staff to make improvements or take corrective action
Skill in Personnel resources management through motivating, developing, and directing people as they work
Ability to Supervise, mentor staff and delegate work
Ability to Work with customers to define their needs and develop reasonable project scope, plans and schedules
Ability to Work in a team environment, as well as independently
Ability to Manage multiple projects, customers, and priorities
Ability to Effectively plan, train, assign work, and supervise the work of others
Ability to Maintain good morale, motivation, and commitment from others

Nice To Haves

Seven (7) or more years of advanced business systems analysis, project management and industry experience
Three to Five (3-5) years of supervisory or project lead experience
Experience with Agile development and web application development projects
Knowledge of general jurisdiction court processes
Experience working with technology staff

Responsibilities

Supervises professional personnel involved in the development of new and/or maintenance and operation of existing information technology systems
Oversees multiple business and/or computer application projects through development and support phases
Completes project documentation including charter, plan, schedule, communication plan and meeting agendas
Evaluates overall and individual work performance to determine effectiveness in providing quality products within time and cost restraints
Works closely with business customers, both internal and external to achieve project goals
Develops analysis guidelines and documentation standards
Evaluates and makes recommendations for needed training for development projects
Completes and oversees requirements gathering and analysis for court projects
Provides regular onsite supervision and employs in-person assessment methods to gauge business needs through direct observation, monitoring group dynamics with face-to-face interaction, and interpreting body language and nonverbal cues.
Establishes interpersonal connections, fosters engagement, and exemplifies expected behaviors.