Central Scheduler
About The Position
Located in the Phoenix, Ariz., suburb of Chandler, the Chandler Regional Medical Center is a 429-bed, not-for-profit hospital with more than 2,600 team members and almost 1,000 doctors on staff representing all major specialties. Chandler Regional joined the Dignity Health system in 1999, but has been part of the community for more than 50 years. The hospital includes a Level I Trauma Center, a Heart and Vascular Center, a Wound Healing Center, a Family Birth Center and many additional services. Dignity Health Chandler Regional, Mercy Gilbert, and Arizona General Hospital Mesa awarded $422,000 in grants to support five community projects led by 15 local organizations. Since 1991, Dignity Health's Community Health Improvement Grants program has provided $91 million to nearly 3,800 health projects, focusing on vulnerable and underserved populations. As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.
Requirements
- HS Diploma or GED, upon hire
- None, upon hire
Nice To Haves
- Associates Other in related field, upon hire
Responsibilities
- Answers telephone calls or responds to phone inquiries in a timely manner to ensure efficient departmental operations
- Ensures that all procedure appointments are scheduled accurately and legibly while assuring timeliness of the appointment
- Gathers acceptable diagnosis for procedures and informs offices if a diagnosis is not acceptable
- Ensures appropriate resources are attached to procedures and if scheduling conflicts occur will assist in solving the conflict
- Communicates effectively with the team leaders, team members, anesthesiologist, patients, physicians and physician staff to ensure efficient departmental operations
- Verifies patient appointments are complete and accurate which includes ensuring that all appropriate departments are notified of same day add-ons.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
