Surgery Coordinator & Central Scheduler

Southwest Womens Care PC•Phoenix, AZ

3h•Onsite

About The Position

This Full-Time, dual-responsible position supports both surgery coordination and central scheduling, with responsibilities divided between each function daily. In the surgery coordination role, this position works closely with physicians, hospitals, and outpatient surgery centers to schedule procedures, coordinate surgical teams, verify insurance requirements, and guide patients through the surgical process from start to finish. In central scheduling, this role manages a high volume of incoming calls, schedules patient appointments, and ensures a positive patient experience through effective communication and customer service.

Requirements

High school diploma or equivalent
Minimum 2 years of customer service experience
Medical scheduling experience required

Nice To Haves

OB/GYN medical scheduling experience preferred
Surgery Coordination experience preferred

Responsibilities

Coordinate in-office and outpatient procedures
Schedule surgeries and maintain provider calendars
Verify insurance benefits and obtain prior authorizations
Ensure pre-operative requirements and clearances are completed
Educate patients on procedures and financial responsibilities
Serve as liaison between patients, providers, facilities, and insurance companies
Answer and manage incoming calls
Schedule and reschedule patient appointments
Verify patient demographics and insurance information
Communicate referral requirements and assist with patient inquiries
Maintain accurate patient records and documentation
Ensure confidentiality and HIPAA compliance
Perform other duties as assigned