Central Scheduler
About The Position
As a Scheduler, you will be responsible for orchestrating a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. This involves scheduling patient appointments and coordinating multiple provider schedules for medical procedures, tests, and studies. You will ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. Success in this role requires strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.
Requirements
- HS Diploma or GED, upon hire
- None, upon hire
Nice To Haves
- Associates Other in related field, upon hire
Responsibilities
- Answers telephone calls or responds to phone inquiries in a timely manner to ensure efficient departmental operations
- Ensures that all procedure appointments are scheduled accurately and legibly while assuring timeliness of the appointment
- Gathers acceptable diagnosis for procedures and informs offices if a diagnosis is not acceptable
- Ensures appropriate resources are attached to procedures and if scheduling conflicts occur will assist in solving the conflict
- Communicates effectively with the team leaders, team members, anesthesiologist, patients, physicians and physician staff to ensure efficient departmental operations
- Verifies patient appointments are complete and accurate which includes ensuring that all appropriate departments are notified of same day add-ons.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
