Central Processing Specialist

OPENLANE•Carmel, IN

4d•Onsite

About The Position

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, is seeking a Central Processing Specialist to provide accurate and responsive services to internal and external customers. The specialist manages incoming documentation, facilitates customer communications, and provides accounting support by processing payments, posting dealer refunds, and recording sales proceeds. The role requires strong data accuracy, quality assurance, and clerical support skills, ideally in automotive or financial services. The position is onsite at AFC’s Carmel, Indiana headquarters and reports to the Central Processing Manager. It works daily with field branch associates, including relationship managers, large and digital auction partners, and other corporate partners to keep transactions running smoothly and support a strong customer experience.

Requirements

Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
Excellent written and verbal communication skills.
Sharp attention to detail and a commitment to accurate document maintenance and quality assurance.
Ability to adapt to new workflows, multitask effectively, solve problems collaboratively, and work across teams.
Customer-focused approach and ability to provide professional, courteous support in resolving inquiries and concerns.

Nice To Haves

Proficiency with Google Workspace products and web-based queue or workflow management systems.
Working knowledge of automotive floor planning, vehicle remarketing, or financial services operations.
Administrative and/or accounting experience within the automotive or financial services industries.

Responsibilities

Accurately reconcile, verify, and post incoming and outgoing transactions, including dealer refunds, sales proceeds, wire transfers, and ACH batches.
Serve as the primary operational contact between field branches, relationship managers, and assigned major or digital auction partners to facilitate daily floorplan operations.
Assess incoming payments against auction partner statements and map and post each transaction to the correct customer account.
Investigate and resolve non-routine floorplan discrepancies, payment misallocations, and title-related issues using critical thinking and research skills.
Communicate promptly and professionally with internal field teams and external auction partners to resolve operational bottlenecks.
Process loans, perform quality assurance checks, and route critical financial and title documentation in a timely manner.
Manage incoming documentation and provide accounting, administrative, and clerical support.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions in the US and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.