Central Processing Specialist I

State of Oklahoma • Oklahoma City, OK

4d

About The Position

Service Oklahoma (SOK) works to ease the stress of navigating government services by providing a best-in-class customer experience, delivering driver license and motor vehicle services on behalf of the state. This position has an annual rate of $40,000.

The posting describes Central Processing work as supporting a multidisciplinary team assigned to specific processing sections and cross-trained in other sections as agency needs require. The position involves managing division workflow, staffing, training, systems, vendor communications, and processing operations.

Requirements

• Bachelor’s degree in any field plus one year of relevant experience, or five years of relevant experience, or an equivalent combination of education and experience.
• Knowledge of modern office methods and procedures, including computer technology related to mail processing.
• Experience with Xerox printers and postage machines.
• Knowledge of business office management best practices.
• Supervisory skills, including employee coaching, evaluation, and development.
• Strong computer skills, including Microsoft Office.
• Exceptional attention to detail.
• Interpersonal communication skills to solicit employee ideas and recommendations for improving workflow and productivity.
• Time management skills.
• Ability to establish and maintain effective working relationships.
• Ability to create and meet simultaneous timelines for multiple projects.
• Ability to work independently.
• Ability to communicate effectively orally and in writing.
• Ability to maintain and account for state-owned inventory.
• Ability to manage, coach, and mentor others.
• Strong organizational and people management skills.
• Schedule flexibility, including the ability to work some early or late shifts, weekends, and occasional overtime as agency needs require.
• Willingness and ability to perform occasional job-related travel; reliable transportation may be required for local travel.
• Ability to stand for up to eight hours a day and regularly lift 10–50 pounds, with assistance as needed.

Nice To Haves

• A bachelor’s degree in any field plus one year of relevant experience, if not used to satisfy the minimum qualification through another education and experience combination.

Responsibilities

• Manage the Central Processing Division.
• Manage, delegate, and direct workflow by assigning tasks to team members and ensuring work is completed on time.
• Provide informal and formal feedback.
• Help develop division goals that align with agency objectives.
• Ensure optimal staffing levels across sections to maximize efficiency and productivity.
• Manage schedules and deadlines to complete projects on time and meet organizational goals.
• Provide status reports and other information to upper management.
• Back up employees who are on leave or otherwise unavailable to perform assigned tasks.
• Provide support and guidance to division team members.
• Develop, implement, and maintain training programs and materials for all division sections.
• Monitor systems used to enter customer information.
• Manage communications with third-party vendors to meet requirements, maximize production, and minimize costs.
• Assist with and coordinate activities related to frequent testing and upgrades of SOK processing systems.
• Monitor postage funds to ensure funds are available and prevent delays in mailings.
• Perform other duties as assigned.

Benefits

• Benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans.
• Employer match of up to 7% toward an employee Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, increasing with every five years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager