Central Processing Specialist

OPENLANE•Carmel, IN

3d•Onsite

About The Position

AFC is seeking a Central Processing Specialist with experience in accounting support, administrative support, and document management. The role is part of a central processing team that provides accurate, responsive service to internal and external customers. The specialist manages incoming documentation, facilitates customer communications, and provides accounting support by processing payments, posting dealer refunds, and recording sales proceeds. The position requires careful data handling and quality assurance, along with professional customer service and the ability to research and resolve floorplan issues. This position is onsite at AFC’s Carmel, Indiana headquarters. Reporting to the Central Processing Manager, the specialist works daily with field branch associates, including relationship managers, major and digital auction partners, and other corporate partners to keep transactions running smoothly and support a positive customer experience.

Requirements

Strong numerical aptitude, analytical reasoning, and basic computer proficiency.
Excellent written and verbal communication skills.
Sharp attention to detail.
Ability to adapt to new workflows, solve problems collaboratively, and work effectively across teams.

Nice To Haves

Proficiency with Google Workspace products and web-based queue or workflow management systems.
Working knowledge of automotive floor planning, vehicle remarketing, or financial services operations.
Administrative and/or accounting experience within the automotive or financial services industries.

Responsibilities

Accurately reconcile, verify, and post incoming and outgoing transactions, including dealer refunds, sales proceeds, wire transfers, and ACH batches.
Serve as the primary operational point of contact between field branches, relationship managers, and assigned major or digital auction partners to facilitate daily floorplan operations.
Assess incoming payments against auction partner statements and ensure transactions are mapped and posted to the correct customer accounts.
Investigate and resolve non-routine floorplan discrepancies, payment misallocations, and title-related issues using critical thinking and research skills.
Communicate promptly and professionally with internal field teams and external auction partners to resolve operational bottlenecks.
Process loans, perform quality assurance checks, and route critical financial and title documentation in a timely manner.
Maintain accurate documentation and support a high level of processing quality.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded global organization.
A company culture of internal promotions, diverse career paths, and meaningful advancement.