Central Operations Specialist 2

Farmers and Merchants Bank of Long Beach • Seal Beach, CA

9d • $23 - $34 • Onsite

About The Position

The Central Operations Specialist is responsible for performing back‑office operational functions and supporting branch personnel with day‑to‑day operational needs, with a focus on client service, operational integrity, and risk mitigation. This role includes processing, reviewing, and completing operational reports, as well as performing operational tasks to fulfill client requests and support regulatory and legal transactions. The Central Operations Specialist provides guidance to branch staff to ensure compliance with Bank policies and procedures, prepares periodic reporting to support operational performance monitoring and governance, and delivers high‑quality customer service while resolving issues in a manner consistent with Bank objectives and initiatives. This role requires maintaining a professional image in both appearance and communication at all times.

Requirements

• Three (3) or more years of banking experience with a strong working knowledge of banking operations
• Working knowledge of Bank operations systems, including AS400, Synergy, and Laserfiche
• Proficient in Microsoft Office applications, including Excel, Outlook, Word, and Visio
• Strong critical thinking, judgment, and problem‑solving skills.
• Excellent interpersonal and relationship‑management skills
• Effective customer service skills with a professional demeanor
• Detail‑oriented with a strong focus on accuracy and quality.
• Effective time‑management, planning, and organizational skills
• Strong telephone and professional communication skills
• Excellent verbal and written communication skills
• Effective process‑improvement and analytical skills
• General consulting and advisory skills
• Strong reporting and documentation skills
• Quality‑focused with attention to operational controls.
• Complies with all applicable state and federal banking laws, regulations, and internal policies, including but not limited to the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, and information security and privacy requirements.
• Identifies unusual or potentially suspicious activity and promptly elevates such activity to supervisory staff and/or the BSA/Compliance Department in accordance with established policies and procedures.
• Completes required compliance, regulatory, and job‑related technical training, including assigned workshops and continuing education, within required timeframes.

Nice To Haves

• Knowledge of core banking systems preferred but not required.

Responsibilities

• Accurately prepare, review, and complete all operational reports required by the Bank within established deadlines.
• Effectively manage daily workload to meet or exceed departmental Service Level Agreements (SLAs).
• Process incoming requests in accordance with established procedures using multiple communication and workflow systems.
• Maintain daily internal controls to protect the Bank, including processing branch stop payments, alerts, and other department‑owned reports.
• Identify operational gaps or inefficiencies, recommend solutions, and implement approved process improvements to enhance productivity and accuracy.
• Process legal attachment orders, including levies, writs, and subpoenas, in compliance with legal and regulatory requirements.
• Review and resolve JHA Positive Pay exception items.
• Perform IRS tax reporting corrections and related maintenance.
• Prepare and respond to verification of deposit requests.
• Perform system maintenance input and verification as assigned by management.
• Process rate changes at both the account and service‑charge levels.
• Analyze, calculate, and process interest rate adjustments.
• Submit periodic federal and state withholding payments and reports, including the annual IRS Form 945 filing.
• Provide operational support to Branch Operations personnel, responding to inquiries and resolving issues in compliance with Bank policies and regulations.
• Manage the department email and e‑fax inbox, including responding to inquiries, routing items to appropriate staff, and maintaining records in accordance with department procedures.
• Comply with all applicable federal and state regulations, internal policies, and Bank security guidelines.
• Assist with the department’s Tour of Duty program, including conducting training sessions and providing feedback to participants.
• Actively participate in Bank‑ and department‑wide incentive plans and project initiatives.

Benefits

• The Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Officer Title designation is subject to the employee meeting defined competency requirements and is governed by applicable Bank policies and approval standards. This position is eligible for the following Officer Title(s): Assistant Vice President.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree