Central Operations Coordinator - Scheduling

Channel Partner Solutions. • Tampa, FL

2d • Hybrid

About The Position

The Central Operations Coordinator — Scheduling coordinates and maintains field representative schedules across assigned markets and client programs to support timely, efficient, and complete retail project execution. The role builds and manages store-visit schedules, coordinates multi-representative assignments, fills coverage gaps, processes no-show replacements, and maintains accurate scheduling information across company systems. It partners with field leadership, Client Services, and field representatives to ensure staffing and execution needs are addressed and risks are flagged and resolved.

This is a full-time, hourly, non-exempt position with a standard Monday through Friday schedule of 40 hours per week. The role follows a hybrid schedule combining in-office and approved remote work. Occasional overtime may be needed based on business needs and must be approved in advance.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams, and experience maintaining, organizing, and analyzing lists of information.
• Ability to learn and navigate multiple software applications, scheduling platforms, and new technologies.
• Strong communication skills and ability to build productive relationships with District Managers, field representatives, Client Services, and cross-functional partners.
• Strong attention to detail, sound judgment, and ability to match work to representative experience, availability, and dedicated-store requirements.
• Ability to adapt to changing operational requirements and work independently and collaboratively.
• Must reside within a reasonable commuting distance of the assigned office and have reliable transportation for the hybrid in-office schedule.
• For remote work, reliable high-speed internet sufficient for company systems, video conferencing, and real-time communication.
• Ability to meet the physical requirements of the role, including prolonged sitting and computer work, frequent phone and virtual communication, continuous hand-eye coordination and fine manipulation, occasional standing and walking, occasional lifting of light office materials up to 25 pounds, and occasional travel.

Nice To Haves

• Associate’s degree or additional business-related education.
• At least 2 years of experience in an administrative, scheduling, operations coordination, or customer service role.
• People leadership, coaching, and conflict-resolution skills, including the ability to build accountability and develop team members.
• Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives.

Responsibilities

• Coordinate and maintain field representative schedules across assigned markets, projects, and client programs to support timely completion of scheduled work.
• Coordinate multi-visit projects, ensuring visits are scheduled in the appropriate sequence and within established project timelines.
• Identify open field representative availability and schedule additional work to maximize capacity and resource utilization.
• Balance resources across markets and representatives while considering geography, skills, availability, and client requirements.
• Support 98% completion of scheduled visits by the end of each week through proactive scheduling, monitoring, and coverage coordination; escalate potential execution risks to field leadership.
• Prepare and distribute field representative rosters to internal teams and client contacts, ensuring staffing assignments and schedule information are accurate.
• Remove representatives from scheduled shifts following no-shows or cancellations and coordinate replacement coverage as needed.
• Communicate scheduling updates, coverage gaps, and project changes promptly to field leadership and appropriate internal teams.
• Maintain accurate scheduling information in company systems and follow established scheduling processes and procedures.
• Escalate unresolved staffing gaps, scheduling conflicts, and project execution risks to appropriate field leadership.

Benefits

• Health and wellness benefits plans.
• Paid time off and holidays.
• 401(k) with employer matching.
• Flexible spending accounts for parking, transit, dependents, and healthcare costs.
• Referral bonus program.
• Company-provided equipment and software.
• Opportunity to work with a growing company that rewards and promotes its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED