Central Operations Coordinator - Scheduling
About The Position
The Central Operations Coordinator — Scheduling coordinates and maintains field representative schedules across assigned markets and client programs to support timely, efficient, and complete retail project execution. The role builds and manages store visit schedules, coordinates assignments across multiple representatives, fills coverage gaps, processes no-show replacements, and maintains accurate scheduling information in company systems. It partners with field leadership, Client Services, and field representatives to ensure appropriate staffing and to identify and resolve execution risks. This is a full-time, hourly, non-exempt position with a standard Monday through Friday schedule of 40 hours per week. The role follows a hybrid schedule combining in-office and approved remote work. Occasional overtime may be required based on business needs and must be approved in advance.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams, and experience maintaining, organizing, and analyzing lists of information.
- Ability to learn and navigate multiple software applications, scheduling platforms, and new technologies.
- Strong people leadership, communication, coaching, and conflict-resolution skills, with the ability to build accountability and develop team members.
- Strong customer-service orientation and ability to build productive relationships with District Managers, field representatives, Client Services, and cross-functional partners.
- Strong attention to detail, sound judgment, and ability to match work to representative experience, availability, and dedicated-store requirements.
- Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives.
- Ability to learn new systems and adapt to changing operational requirements while working independently and collaboratively.
- Must reside within a reasonable commuting distance of the assigned office location and have reliable transportation for the hybrid in-office schedule.
- For remote portions of the role, reliable high-speed internet sufficient for company systems, video conferencing, and real-time communication.
Nice To Haves
- Associate’s degree or additional business-related education.
- At least 2 years of experience in an administrative, scheduling, operations coordination, or customer service role.
Responsibilities
- Coordinate and maintain field representative schedules across assigned markets, projects, and client programs to support timely completion of scheduled work.
- Coordinate multi-visit projects, ensuring visits are scheduled in the appropriate sequence and within established project timelines.
- Identify open field representative availability and schedule additional work to maximize available capacity and efficient resource utilization.
- Balance resources across markets and representatives, considering geography, skills, availability, and client requirements, to maximize total executed hours.
- Support 98% completion of scheduled visits by the end of each week through proactive scheduling, monitoring, and coverage coordination; escalate potential execution risks to field leadership.
- Prepare and distribute field representative rosters to internal teams and client contacts, ensuring staffing assignments and schedule information are accurate.
- Remove field representatives from scheduled shifts when no-shows or cancellations occur and coordinate replacement coverage as needed.
- Communicate scheduling updates, coverage gaps, and project changes promptly to field leadership and appropriate internal teams.
- Maintain accurate scheduling information in company systems and follow established scheduling processes and procedures.
- Escalate unresolved staffing gaps, scheduling conflicts, and project execution risks to appropriate field leadership.
Benefits
- Competitive hourly pay.
- Health and wellness benefits plans.
- Paid time off and holidays.
- 401(k) with employer matching.
- Flexible spending accounts for parking, transit, dependents, and healthcare costs.
- Referral bonus program.
- Company-provided equipment and software.
- Opportunity to work with a growing company that actively rewards and promotes its employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
