Central Office Family Support Assistant (2025-2026 School year))

Crossroads Charter Schools•Kansas City, MO

3d•Onsite

About The Position

Crossroads Charter Schools is seeking highly effective, qualified, and motivated individuals committed to their core values: High Expectations, Authentic Learning, Creative Culture, and Educational Equity. This organization is an equal opportunity employer. The Central Office Family Support Assistant is a critical, family-facing role supporting diverse families, especially multilingual, homeless, and those facing economic, social, or systemic barriers. This position bridges central office and families, ensuring equitable access to information, services, and opportunities. The role provides direct assistance with technology fees, meal fees, Free and Reduced Lunch (FRL) paperwork, enrollment, and translation/interpretation services. It requires a relational, culturally responsive professional skilled in building trust, advocating for families, and providing hands-on support. While supervised by the Director of Exceptional Learners, this role collaborates with multiple central office departments. It also offers flexible administrative and operational support across enrollment, compliance, student services, and district initiatives. Bilingual fluency in Spanish and English is required. This is a 12-month, non-exempt position eligible for overtime pay.

Requirements

High school diploma required
Bilingual fluency in Spanish and English required
Maintain confidentiality and exercise sound judgment at all times.
Must pass an extensive background check.
Both federal and state law requires all public school personnel to submit to and pass a criminal background check prior to employment by the school.
Crossroads Charter Schools is required by law to exclude from employment any person who has pleaded to or been found guilty of a felony or crime involving moral turpitude under the laws of the State of Missouri, any other State of the United States or any other country, whether or not a sentence is or was imposed.

Nice To Haves

Associate Degree preferred
Experience working with diverse, multilingual, and underserved communities strongly preferred
At least five years experience in administrative support or school-based roles preferred
Proficiency in Microsoft Office Suite, Google Workspace, and Infinite Campus or other SIS system
Strong relationship-building and interpersonal skills
Strong organizational and time-management skills
Strong problem-solving skills and ability to work independently
Experience in public education or charter schools preferred

Responsibilities

Serve as the primary liaison between central office and families, ensuring families feel welcomed, supported, and informed.
Build strong relationships with diverse families, with a focus on multilingual families, families experiencing homelessness, and families facing hardships and barriers to engagement.
Provide individualized support to families navigating school systems, including enrollment, transportation, food services, ELL, SPED, and other student supports.
Conduct proactive outreach to families to ensure completion of critical processes such as enrollment, free and reduced lunch (FRL) forms, immunizations, and other required documentation.
Identify and help remove barriers to engagement (language, transportation, access to technology, etc.) by connecting families to appropriate school and community resources.
Provide translation and interpretation for meetings, conferences, enrollment, and district events.
Translate written communication to ensure accessibility for all families.
Support students and families during key district events.
Promote culturally and linguistically responsive practices across family communication efforts.
Support enrollment processes, including application assistance, document collection, and follow-up with families.
Provide hands-on support during high-volume enrollment periods to ensure all families can successfully complete the process.
Support student services documentation and ensure compliance-related records are complete and accurate.
Serve as a welcoming and accessible point of contact for families, staff, and community members.
Answer, screen, and route calls; respond to inquiries; and provide timely, accurate information.
Support communication between central office and families through phone, email, and in-person interactions.
Ensure a positive, inclusive, and respectful experience for all stakeholders.
Provide administrative support across central office departments, including Finance, Student Services, and Enrollment.
Manage workflow by organizing, tracking, and completing tasks, projects, and deadlines.
Maintain accurate records and documentation aligned with district procedures.
Support coordination of meetings, events, and district initiatives.
Support district federal, state, and sponsor compliance efforts by organizing documentation, tracking submissions, and assisting with timelines.
Assist with data collection, entry, and verification across district systems.
Provide flexible, cross-functional support based on time of year and district priorities.
Participate in meetings, training, and professional development opportunities.
Model professionalism, empathy, cultural responsiveness, and a solutions-oriented mindset.
Perform other duties as assigned to support central office and family needs.