Central Office Family Support Assistant (2025-2026 School year))

Crossroads Charter Schools•Kansas City, MO

1d•Onsite

About The Position

The Central Office Family Support Assistant serves as a critical, family-facing role dedicated to supporting diverse families across the district—especially multilingual families, families experiencing homelessness, and families navigating economic, social, or systemic barriers. This position acts as the primary bridge between central office and families, ensuring that all families have equitable access to information, services, and opportunities. This role provides direct assistance with key needs such as technology fees, meal fees, free and reduced lunch (FRL) paperwork, enrollment processes, and translation/interpretation services. The role requires a highly relational, culturally responsive professional who can build trust, advocate for families, and provide hands-on support to help families successfully engage with the school system. While the Exceptional Learning Director serves as the direct supervisor, this role works collaboratively with and provides support to multiple central office departments and leaders based on the district. In addition to direct family support, this role provides flexible administrative and operational support across central office functions, including enrollment, compliance, student services, and seasonal district initiatives. Bilingual fluency in Spanish and English is required. This is 12 month position and non-exempt and eligible for overtime pay.

Requirements

High school diploma required
Bilingual fluency in Spanish and English required
Must pass an extensive background check

Nice To Haves

Associate Degree preferred
Experience working with diverse, multilingual, and underserved communities strongly preferred
At least five years experience in administrative support or school-based roles preferred
Proficiency in Microsoft Office Suite, Google Workspace, and Infinite Campus or other SIS system
Experience in public education or charter schools preferred

Responsibilities

Serve as the primary liaison between central office and families, ensuring families feel welcomed, supported, and informed.
Build strong relationships with diverse families, with a focus on multilingual families, families experiencing homelessness, and families facing hardships and barriers to engagement.
Provide individualized support to families navigating school systems, including enrollment, transportation, food services, ELL, SPED, and other student supports.
Conduct proactive outreach to families to ensure completion of critical processes such as enrollment, free and reduced lunch (FRL) forms, immunizations, and other required documentation.
Identify and help remove barriers to engagement (language, transportation, access to technology, etc.) by connecting families to appropriate school and community resources.
Provide translation and interpretation for meetings, conferences, enrollment, and district events.
Translate written communication to ensure accessibility for all families.
Support students and families during key district events
Promote culturally and linguistically responsive practices across family communication efforts.
Support enrollment processes, including application assistance, document collection, and follow-up with families.
Provide hands-on support during high-volume enrollment periods to ensure all families can successfully complete the process.
Support student services documentation and ensure compliance-related records are complete and accurate.
Serve as a welcoming and accessible point of contact for families, staff, and community members.
Answer, screen, and route calls; respond to inquiries; and provide timely, accurate information.
Support communication between central office and families through phone, email, and in-person interactions.
Ensure a positive, inclusive, and respectful experience for all stakeholders.
Provide administrative support across central office departments, including Finance, Student Services, and Enrollment.
Manage workflow by organizing, tracking, and completing tasks, projects, and deadlines.
Maintain accurate records and documentation aligned with district procedures.
Support coordination of meetings, events, and district initiatives.
Support district federal, state, and sponsor compliance efforts by organizing documentation, tracking submissions, and assisting with timelines.
Assist with data collection, entry, and verification across district systems.
Provide flexible, cross-functional support based on time of year and district priorities.
Perform other duties as assigned to support central office and family needs.