Central Dispatcher - Tampa, FL - Pumps

Opifex-Synergy•Tampa, FL

1d•Hybrid

About The Position

The Central Dispatcher plays a key role in supporting service operations by coordinating the efficient scheduling and dispatching of field technicians, managing service requests, and ensuring seamless communication between customers, the service team, and management. This role requires a detail-oriented individual with strong organizational and communication skills who can adapt to changing priorities in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Prior experience in dispatching, scheduling, or customer service in a service-related industry preferred.
Strong computer skills, including proficiency with scheduling software and Microsoft Office Suite.
Excellent communication, multitasking, and problem-solving skills.
Familiarity with pump systems, fluid transfer solutions, heavy equipment, or related industries is a plus.
Military service will be considered in lieu of education/certification experience as applicable.
Requires strong communication, multitasking, and coordination skills across departments.
Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.
Requires a moderate level of physical activity and flexibility to support both office and operational tasks.
Occasional bending, squatting, crouching, reaching, and lifting or carrying of items weighing up to 50 pounds.
Tasks such as moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop may require physical effort.
Manual dexterity and visual acuity necessary for using computers, phones, printers, and handling paperwork.
Must maintain situational awareness in dynamic, multi-use work zones with vehicular and equipment traffic.
Successful candidates must undergo a drug test and background check before their start date.

Nice To Haves

Familiarity with pump systems, fluid transfer solutions, heavy equipment, or related industries is a plus.

Responsibilities

Receive, prioritize, and schedule service calls to maximize efficiency and meet customer needs.
Dispatch technicians to job sites based on workload, location, and skill set.
Maintain clear communication with field technicians, service advisors, and the Service Manager throughout the day.
Track the progress of service calls and update customers on job status when necessary.
Enter and update service orders in company systems with accuracy and attention to detail.
Monitor technician availability and manage schedule adjustments in response to urgent calls or changing conditions.
Ensure all required documentation is collected, organized, and submitted in a timely manner.
Assist with parts coordination when needed to ensure jobs are completed efficiently.