Central Dispatch - Telecommunicator

City of Owensboro•Owensboro, KY

About The Position

Provides public safety communication support to citizens and public safety agencies, primarily the Owensboro Police, Daviess County Sheriff, Owensboro Fire, and Daviess County Fire Departments. The position supports productive, safe, efficient, and customer-oriented public communication practices under the direction of designated management and in accordance with applicable policies, procedures, and laws. The application deadline for the next testing session is 12:00 p.m. (noon) on December 2, 2026. Mandatory testing is scheduled for December 10, 2026. Applicants will receive emailed test notices with further information and their assigned testing session.

Requirements

High school diploma or GED at the time of application.
Valid driver's license.

Nice To Haves

Associate degree preferred but not required.

Responsibilities

Operate a multi-channel two-way radio, multi-line telephone system, CAD system, LINK/NCIC terminal if NCIC certified, and TDD equipment.
Receive incoming emergency and non-emergency calls; assess their nature and type, prioritize them, obtain relevant information, calm distressed callers, and assist with resolving situations.
Transfer callers or relay messages, monitor medical calls, and bridge language barriers with non-English-speaking callers.
Communicate with emergency personnel to exchange necessary information and maintain awareness of their locations and status.
Activate alarm systems to notify emergency personnel of emergency responses.
Log radio traffic, fire information, and other necessary information.
Query information as requested by management; enter, modify, cancel, clear, and maintain data.
Process, maintain, verify, prepare, and file warrants or warrant-related documentation.
Prepare and maintain clerical documents, including roll call, shift reports, records reports, timesheets, absence reports, callout lists, emails, and active juvenile lists.
Proof information, including checking pawn shop lists for stolen items and jail rosters for people with active warrants.
Perform general office duties and carry out special projects.