Center Supervisor (4498)

LIFELONG MEDICAL CARE•Oakland, CA

1d•Onsite

About The Position

The Center Supervisor is responsible for the day-to-day operations of the health center, ensuring efficient workflows, excellent patient experience, and strong support for care teams. This role provides frontline leadership to administrative and clinical support staff, helping maintain smooth clinic flow, consistent processes, and alignment with organizational standards. The Center Supervisor serves as a key liaison between providers, care teams, operations leadership and centralized departments, ensuring that scheduling, patient access, and front desk operations function effectively. They support staff performance through coaching, training, and real-time problem solving, while helping implement new workflows, initiatives, and process improvements. This role plays a critical part in supporting access, patient flow, and service quality, ensuring staff are equipped to meet patient needs in a timely, respectful, and organized manner. This position reports to the Center Director. This is a full time, exempt, benefit eligible position at our Downtown Oakland Health Center. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA. LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Requirements

Associates degree or equivalent combination of education and/or experience.
Three years of health center management experience.
Ability to work evening and possibly weekend hours.
Proficient in Microsoft office suite.

Nice To Haves

College degree in related field preferred.
Community or Public Health experience.

Responsibilities

Supervise daily clinic operations, including front desk, scheduling, and patient flow
Support providers and care teams to ensure visit readiness and efficient workflows
Monitor schedules, staffing coverage, and patient throughput
Coach and support staff performance, training, and accountability
Implement operational policies, workflows, and process improvements
Coordinate with centralized teams such as call center, referrals, and medical records
Address patient concerns and support service recovery when needed
Ensure compliance with organizational policies and regulatory standards
Support a positive, respectful, and team-oriented work environment
Addresses patient grievances.
Builds and maintains relationships with community partners, other LifeLong facilities and staff.
Ensures compliance with Lifelong policies and all relevant regulations, including Title 22, Medi-Cal, the local health department, etc.
Maintains records for and completes all necessary reporting to county & state agencies, MediCal, the Veteran’s Administration, other public or private funding sources, and LifeLong administration.
Monitors changes in MediCal and other state requirements and recommends changes to LifeLong policies to comply.
Develops and updates Medical Policy & Procedures manual, Informs staff, participants and caregivers about policies.
Participates in long-term program planning; recommends timelines and resources needed to achieve strategic goals.
Functions as a liaison to other community organizations.
Actively engages program volunteers, committee members, board members, partnering organizations, and funders to build community support.
Assists with marketing and outreach efforts, including community presentations and educational events.