FT Center Store Manager (H)

Ahold Delhaize•College Station, NC

About The Position

The Center Store (Grocery) Manager supports store operations management to meet financial and sales goals, build associate and customer relations, and promote a strong culture in support of Food Lion’s strategy. The role maintains communication with the management team and associates throughout the organization and manages the Grocery Department, including staffing, training, performance management, customer service, inventory, safety, and compliance. The manager provides leadership and motivation, supports budgeted financial and operating results, controls expenses, and uses company tools and business information systems to manage department operations. The position ensures merchandise is ordered, received, prepared, conditioned, and displayed according to company policies and guidelines, while maintaining department appearance, product quality and variety, workplace and food safety, and sanitation. The role requires physical work throughout the shift, including standing, walking, pushing or pulling loads with a pallet jack or float, repetitive hand and arm motions, lifting, reaching, and working in hot or cold temperatures. The manager must meet the position’s volume activity standards and maintain food-safety accreditation or complete company-provided training and obtain accreditation within the first 90 days of employment.

Requirements

High school graduate or equivalent preferred.
Excellent interpersonal, organizational, communication, and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Must meet minimum age requirements for specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a Certified Food Safety Manager, or attend company-provided training and obtain accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
Ability to use computers and other communication systems required to perform job functions.
Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
Stand 100% of the time and frequently walk short distances.
Ability to push or pull up to 2,000 pounds using a pallet jack or float.
Perform repetitive hand and arm motions.
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Ability to handle substances associated with cleaning and packaging materials and household cleaners.
Frequently reach and grasp at waist level and occasionally above shoulder or below waist level.
Meet established volume activity standards for the position.
Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check invoices, dates, and other written documents.

Nice To Haves

Good understanding of store operations preferred.

Responsibilities

Manage the Grocery Department, including hiring, training, and developing department associates.
Supervise associates’ duties and responsibilities; provide ongoing performance management and training, and conduct timely formal appraisals for direct reports.
Manage daily labor and coach associates to meet productivity expectations.
Provide leadership and motivation that promote Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
Support achievement of budgeted financial and operating results.
Promote enthusiastic customer awareness and fast, easy, flexible, and friendly service that creates a positive shopping experience.
Model outstanding customer service and use department product knowledge to meet or exceed customer expectations.
Control store expenses through proper ordering and care of supplies and equipment.
Use company tools and systems, including financial reports, ACIS, scheduling, productivity, CAO ordering, and business information systems.
Maintain department appearance, quality, variety, workplace safety, food safety, and sanitation.
Write Grocery Department schedules to provide customer service at all times.
Manage department scheduling, sales, projections, wage percentage, interviewing, hiring, training, and other required department operations.
Ensure merchandise ordering, receiving, preparation, conditioning, and display comply with policies and guidelines.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Record and report associate and customer accidents according to Food Lion procedures.
Monitor shrink and inventory accountability, and coach associates to recognize and prevent losses.
Assist with physical inventory of product on hand twice yearly.
Ensure Grocery Department advertising and sales promotion materials and signage are properly used.
Ensure compliance with local, state, and federal regulations and adhere to company guidelines, policies, and standard practices.
Maintain security standards and complete required computer-based training, training packets, and training aid courses.
Recognize accomplishments and provide constructive counseling as needed to support customer satisfaction, service, and store sales.
Perform other duties as assigned.