Center Store Manager

Hometown Grocers•Merrill, WI

About The Position

The Center Store Manager is responsible for working closely with Grocery, Frozen Food/Dairy, and HBC/GM associates to ensure company policies and procedures are followed, department goals and objectives are met, and associate needs are addressed. This salaried position leads and develops department associates, supports daily store and department operations, maintains department standards and inventory, and provides customer service. The work schedule includes mornings, afternoons, evenings, weekends, and holidays.

Requirements

High school education or an equivalent combination of education and experience.
Ability to understand a leadership role and motivate a team.
Ability to deal tactfully and effectively with customers and personnel.
Ability to make timely and effective decisions.
Good oral and written communication skills and ability to handle a diverse crew in a stressful environment.
Proficient knowledge of Microsoft Office, specifically Outlook, Word, and Excel.
Thorough understanding of safety requirements and company safety policies.
Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
Proper training and knowledge of hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, eye-hand-foot coordination, full range of upper body motion, and functional sensory abilities to monitor the store, create displays, and operate equipment.
Ability to perform repetitive tasks for prolonged periods.
Ability to occasionally lift 50–60 pounds.

Nice To Haves

Thorough knowledge of the retail food business is strongly preferred.

Responsibilities

Lead, coach, teach, and reinforce company culture, guest service, and performance expectations for Center Store associates.
Train new Grocery, Frozen Food/Dairy, and HBC/GM leads and associates.
Document associate violations of company policies and procedures and conduct progressive disciplinary actions.
Assist with writing and conducting performance reviews.
Answer associate questions and provide guidance.
Ensure department standards are met across Grocery, Frozen Food/Dairy, and HBC/GM.
Observe sales floor and back stock conditions and take action to correct areas of opportunity.
Maintain appropriate inventory levels and ensure accurate product pricing.
Execute display standards for inline displays, end caps, clip strips, and seasonal programs.
Assist with inventory control.
Communicate and work cooperatively with the Store Manager and department associates to maintain standards and exceed guest expectations.
Provide customer service, help guests find items, and address and resolve guest concerns.
Assist department associates with daily responsibilities and lead by example.
Develop Department Leads in preparation for advancement opportunities.
Maintain department cleanliness by organizing and cleaning work areas, shelving, and the sales floor as needed.
Ensure the department’s timekeeping is accurate and communicate missing time, transferred hours, and schedule issues to HR.
Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
Attend work regularly and on time in compliance with the schedule, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.