Center Operations Supervisor

BlueSprig • New Port Richey, FL

1d • $50,000 - $60,000 • Onsite

About The Position

The Center Operations Supervisor (COS) is an exempt role responsible for day-to-day operational support of the center. Working with the Director of Clinical Operations, the COS helps ensure excellence in daily operations and service delivery. The role includes maintaining schedules and CentralReach records, supporting authorization management, overseeing facility needs, and providing hiring and administrative support. The COS also supports the Clinical Leadership Team with employee training, mentorship, and supervision.

The position must be available Monday through Friday, 8:00 a.m. to 4:00 p.m.; hours may change depending on center needs. Starting pay is $50,000–$60,000, depending on experience.

Requirements

• High school diploma or GED.
• Current and valid CPR and first aid certification.
• Reliable transportation and compliance with the company Motor Vehicle policy.
• Computer experience with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, and Internet Explorer.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret bar graphs.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Demonstrated adaptability, professionalism, conflict resolution, commitment to quality, teamwork, communication, and problem-solving skills.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

• At least one year of related experience or training in an operational support role is preferred.

Responsibilities

• Oversee reception, including greeting families and team members, answering calls, and receiving mail.
• Maintain appropriate building access and security, including current authorized-pickup information and access control for approved guardians and team members present in the building.
• Reschedule services and communicate schedule changes, cancellations, day-of changes, and team member callouts to families and staff.
• Support intake assessment scheduling and set up family portals as needed.
• Keep CentralReach data accurate and up to date, including schedules, appointment conversions, pipeline dates, client and staff profiles, and documentation management reports.
• Provide payroll support, including coding, timekeeping compliance, appointment conversions, and amendments to notes.
• Support team member relations by welcoming new hires, helping with basic staff needs, organizing events, and covering breaks.
• Maintain center upkeep and operations, including ordering supplies and supporting safety and compliance activities such as drills and audits.
• Coordinate with the facilities team on center needs and vendor visits.
• Assist with documenting and reporting reportable events involving clients, caregivers, or employees as directed by the appropriate leaders or teams.
• Receive, organize, and manage confidential client documents, including intake, authorizations, insurance coverage, coordination of benefits, and other required documents.
• Maintain confidential team member records, including licenses, certifications, credentialing records, and related correspondence.
• Provide basic technology support and manage inventory.
• Provide basic HR support for onboarding and offboarding, timekeeping, training setup, final paychecks, collecting team member documents, appointment conversions, and time record accuracy.
• Support the Clinical Director with coaching and corrective-action documentation as needed.
• Assist team members with certifications, applications, and exams, including related payment and documentation.
• Support marketing efforts and events, including distributing brochures, taking pictures, and coordinating and setting up events.
• Support authorization processes and the Authorizations Team as needed for payer requirements.
• Support candidate interviews as directed by the Talent Acquisition team.
• Follow all policies and procedures, including confidentiality and mandated reporting standards set by the Clinical and Compliance teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED