Center Operations Supervisor

BlueSprig•Spring Hill, FL

1d•$50,000 - $60,000•Onsite

About The Position

The Center Operations Supervisor (COS) is an exempt role responsible for the day-to-day operational support of the center. Working with the Director of Clinical Operations, the COS helps ensure excellence in the delivery and execution of daily operations. The role is responsible for schedule maintenance, CentralReach upkeep, authorization management, facility management, and hiring oversight, and provides administrative support to the Clinical Leadership Team in employee training, mentorship, and supervision. The position requires availability Monday through Friday, 8:00 a.m. to 4:00 p.m.; hours may change depending on center needs. Starting pay is $50,000–$60,000, depending on experience.

Requirements

High school diploma or GED.
Current and valid CPR and first aid certification.
Reliable means of transportation and ability to meet the requirements of the company's Motor Vehicle policy.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.
Experience using Microsoft Office applications and tools, including Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, and Internet Explorer.
Demonstrated adaptability, including accepting and applying feedback, adjusting to workplace changes, and prioritizing competing demands.
Professionalism, including punctuality, preparedness, dependability, positive conduct, effective working relationships, and timely task completion.
Conflict-resolution skills, including maintaining objectivity, encouraging communication, and using negotiation to address conflict.
Commitment to quality, including job competency, willingness to learn, effective use of resources, responsiveness to feedback, and pursuit of training and development.
Ability to work cooperatively, contribute to a positive team environment, and balance team and individual responsibilities.
Effective listening, verbal and written communication, and ability to select appropriate communication methods.
Problem-solving and judgment skills, including identifying issues early, developing alternatives, making timely decisions, and involving appropriate people.

Nice To Haves

At least one year of related experience or training in an operational support role is preferred.

Responsibilities

Oversee reception, including greeting families and team members, answering calls, and receiving mail.
Manage building access and security by maintaining accurate authorized-pickup information and access control for approved guardians and team members present in the building.
Reschedule services and manage communication about schedule changes, cancellations, same-day changes, family calls, and team-member callouts.
Support scheduling intake assessments and setting up family portals as needed.
Keep CentralReach data accurate and updated, including schedules, appointment conversions, pipeline dates, client and staff profiles, and documentation management reports.
Support payroll through coding, timekeeping compliance, appointment conversions, and amending notes.
Support team-member relations by welcoming new hires, addressing basic staff needs, organizing events, and covering breaks.
Maintain center operations and facilities, including ordering supplies, safety and compliance activities, drills, and audits; serve as a facility leader.
Work with the facilities team to address center needs and coordinate vendor visits as warranted.
Assist with documenting and reporting reportable events involving clients, caregivers, or employees as directed by the CD, DCO, Compliance, or Human Resources.
Receive and organize confidential client documents, including intake, authorizations, insurance coverage support, coordination-of-benefits information, and other collected documents.
Maintain confidential team-member records, including licenses, certifications, credentialing records, and related correspondence for employee electronic files.
Provide basic technical support and manage inventory.
Provide basic HR support for onboarding, offboarding, timekeeping, training setup, final paychecks, team-member document collection, appointment conversion, and time-record accuracy.
Support the CD with coaching and corrective-action documentation as needed.
Assist with team-member certifications, applications, and exams, including related payment and documentation.
Support marketing efforts and events, including distributing brochures, taking pictures, and coordinating and setting up events.
Support the authorization process and Authorizations Team as needed for payer requirements, including TX Medicaid, TRICARE, ESSC, Catalight, and RC.
Support the candidate interview process as determined by the Talent Acquisition team.
Follow all policies and procedures, including confidentiality and mandated-reporting standards established by the Clinical and Compliance teams.
Perform other duties as assigned.