Center of Excellence Advisor

Kinaxis Inc.•Remote,

7d•Remote

About The Position

In this customer-facing advisory role, you will help customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform. You bring deep Maestro expertise (solution development/authoring and integrations), strong supply chain planning domain knowledge, and a consulting mindset focused on outcomes, adoption, and best practices. You will work closely with Product, Sales, Professional Services and Support teams, collaborating to drive customer success. You will also provide guidance and advocate for the Center of Excellence point of view on Kinaxis’ best practices within the broader Kinaxis eco-system.

Requirements

Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field
7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience
4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management)
Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action
Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers
Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction
Ability to travel 25–40%

Responsibilities

Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams
Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations
Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams
Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes
Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs
Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts