VP, Center of Excellence

SpryPoint • Alpharetta, GA

20h • Hybrid

About The Position

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. With our Center of Excellence (CoE) in place and a strong foundation already built, we are seeking a senior leader who can elevate our capabilities and deepen expertise across three distinct stakeholder groups: the SpryPoint team, our growing system integrator ecosystem, and our clients. This role reports to our Chief Customer Officer and leads a team of approximately 8-10 across two core functions: Learning & Development and Training & Enablement. This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence. The foundation is already in place — this role is focused on refinement, operational scale, and sophistication rather than reinvention. The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey. Success in this role requires a leader who can influence, align, and collaborate effectively at the most senior levels of the organization — someone who earns trust through results and brings others along through vision. This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level. The perfect opportunity for a leader who excels at scaling capability, elevating performance systems, and turning strong foundations into truly exceptional enablement functions that drive measurable impact across clients, partners, and internal teams. This is a hybrid role based out of our Atlanta, GA office. We expect a minimum of three days per week in office -- candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.

Requirements

• Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
• Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) — this is a core requirement
• Experience evolving certification or enablement programs into strategic or revenue-generating assets
• 8–10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
• Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
• Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
• Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
• Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
• Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• Willingness to travel up to 20%
• Candidates must be located in the Atlanta area and be comfortable with a hybrid working arrangement.

Responsibilities

• Defining and owning the CoE strategy across internal teams, SI partners, and clients
• Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion
• Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
• Designing and evolving SpryPoint’s certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
• Scaling structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction
• Evolving the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time
• Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes
• Maintaining executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level
• Evolve and scale training programs that reduce ramp time and deepen industry, product, and consulting capability
• Continuously improve methodologies, standards, and frameworks, including implementation playbooks, governance models, workflows, and quality standards
• Identify capability gaps across delivery teams and design targeted interventions to improve performance and scalability
• Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model
• Ensuring strong collaboration between L&D, SMEs, and the operational excellence team so expertise is consistently translated into scalable learning, onboarding, and certification programs
• Overseeing structured, role-based learning across products, business processes, and delivery functions
• Driving consistency across onboarding, training, documentation, and operational processes
• Designing and evolving SpryPoint’s certification strategy for clients and SI partners, including the launch and ongoing management of a formal certification program
• Leading the implementation and evolution of a modern Learning Management System (LMS)
• Overseeing SpryPoint’s Living Lab as a hands-on learning and product demonstration environment
• Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform
• Continuously assessing enablement effectiveness and guiding strategic improvements across programs
• Partnering closely with the PMO and Operations to ensure consistency between CoE standards and real-world delivery execution
• Collaborating across Client Solutions, Product, and Client Success to embed enablement programs into operational delivery models
• Building strong relationships with senior leaders to identify capability gaps and align on priorities
• Ensuring alignment between methodology, training content, product evolution, and broader business objectives
• Acting as a connector across teams to ensure consistent communication, alignment, and execution as the organization scales

Benefits

• Hybrid environment with an office in downtown Atlanta and flexible working hours
• Competitive Total Rewards - Comprehensive compensation package that grows with you
• Complete Setup - MacBook + $800 to create your ideal home workspace
• Total Wellness - Health, dental, vision, and life insurance from day one
• Recharge Time - Generous PTO and unlimited sick days
• Future Security - RRSP (Canada) and 401k (US) matching programs
• Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
• Team Connection - Annual company events and team offsites that bring us together

What This Job Offers

• Job Type: Full-time
• Career Level: Senior