Center of Excellence Coordinator
About The Position
The Center of Excellence (COE) Coordinator plays a critical role in supporting the patient development process by ensuring the efficient management of medical records, timely completion of impairment ratings, and effective coordination across all stakeholders. This position serves as a central point of communication, collaborating closely with Authorized Representatives (ARs), Impairment Rating (IR) Physicians, patients, and other key partners to facilitate a seamless experience and support optimal patient outcomes. The COE Coordinator is responsible for coordinating case activities, maintaining accurate documentation, tracking critical milestones, and ensuring services are delivered efficiently and in compliance with established processes. Through proactive communication and strong organizational skills, this role helps advocate for patient benefits while fostering positive relationships with all parties involved.
Requirements
- 1 to 3 years of healthcare experience
- proficiency in EMRs
- medical content interpretation
- Proficiency in Microsoft Office Suite and other relevant software is required.
Nice To Haves
- Bachelor’s degree in Healthcare Administration, Public Health or related field preferred
- Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.
Responsibilities
- Initiate Medical Record requests, upon receipt provide a thorough review utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments
- Review, process, and organize medical records with precision to ensure accuracy and completeness
- Foster positive relationships with internal staff and external hospital and medical group records departments
- Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing
- Compile comprehensive documentation packets for Impairment Rating appointments
- Submit IR packets to respective Authorized Representatives and IR Physicians promptly
- Inform patients of scheduled Impairment Ratings and provide necessary reminders
- Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary.
- Ensure professionalism and facilitating smooth communication and documentation
- Maintain accurate records of patient interactions, services provided, and outcomes
- Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness
- Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and external stakeholders.
- Attend COE meetings regularly, contributing insights and ideas to advance objectives
- Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success
- Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients
- Manage DOL correspondences promptly and efficiently, ensuring optimal patient success
- Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements
- Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes
- Assist patients and stakeholders
Benefits
- competitive benefits and compensation
- tools and opportunities to grow and advance their careers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
