Center Manager - Midwest & Florida
About The Position
European Wax Center is hiring a Center Manager to lead the day-to-day operations of a waxing center and coach and motivate the team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position. The role requires flexible availability to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month; hours and schedules may vary based on business needs. The position is located at 940 Northwest Pryor Road, Unit F, Lee's Summit, Missouri 64081. The role is not eligible for visa sponsorship. Additional duties may be assigned as business needs require.
Requirements
- At least 2 years of management experience; retail and/or beauty experience is preferred but not required.
- Flexible availability to support business needs, including opening, closing, and weekend shifts.
- Proven leadership, coaching, and team development skills.
- Strong communication, interpersonal, problem-solving, and decision-making abilities.
- Experience managing KPIs, budgets, and business performance.
- Comfort using POS, scheduling, and guest management software.
- Passion for delivering exceptional guest experiences in a fast-paced environment.
- Ability to professionally resolve guest concerns with empathy and sound judgment.
- Ability to stand for extended periods, lift or move up to 25 lbs, and reach items stored at various heights.
Nice To Haves
- Retail and/or beauty management experience.
Responsibilities
- Lead, coach, and develop a high-performing team.
- Train and support Associates in delivering exceptional guest experiences and building confidence in package sales and retail products.
- Drive sales through coaching, goal setting, performance management, and leading by example.
- Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
- Monitor center performance, staffing, productivity, and profitability.
- Resolve guest concerns professionally and promptly.
- Ensure compliance with company policies, operational procedures, and brand standards.
- Execute promotions and maintain visual merchandising and center cleanliness.
- Adapt to changing business needs and new initiatives.
Benefits
- Commissions opportunities
- Performance-based bonuses
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off Bank (vacation, personal, and sick time)
- Pet insurance
- Employee discounts, including free waxing services and 40% off retail products
- Short-term and long-term disability coverage
- Employee Assistance Program (EAP)
- Wellness program participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
