Center Manager-1020

GREASE MONKEY INTERNATIONAL•Marietta, GA

About The Position

The Center Manager is the operational and cultural leader of the service center, responsible for delivering excellent customer experiences while driving sales, profitability, and team performance. The role owns the full business, balancing hands-on leadership in daily service center operations with oversight of revenue, cost control, safety, and talent development. The Center Manager is accountable for efficient, safe, and profitable operations, team development, vehicle health checks, fleet relationships, staffing, compliance, and P&L management. The position is based at Grease Monkey 1020 in Marietta, Georgia. It is a full-time role in retail. The work environment is fast-paced and physically active, with extended periods spent moving throughout the service center. Weekend and evening availability is required based on business needs, and the role expects approximately 50 hours per week on site.

Requirements

High school diploma or equivalent.
At least 3 years of people leadership experience.
Strong understanding of P&L management, cost control, and revenue growth strategies.
Proven track record of achieving or exceeding sales and operational KPIs.
Experience in a high-volume, customer-facing environment such as automotive, retail, or restaurant.
Comfort using POS systems, scheduling tools, and standard business software.
Strong business acumen, problem-solving ability, and decision-making skills.
Strong communication skills and ability to motivate and influence others.
Ability to stand, walk, bend, and move throughout the service center for extended periods.
Ability to lift up to 20 pounds.
Availability to work weekends and evening hours based on business needs, with an expectation of approximately 50 hours per week on site.

Nice To Haves

Automotive or service retail management experience.

Responsibilities

Deliver a high-quality customer experience grounded in trust, transparency, and efficiency.
Build lasting relationships with customers and local fleet accounts to drive repeat business.
Lead a consistent sales process, including vehicle health checks and service recommendations.
Drive revenue growth by meeting or exceeding sales targets for services, memberships when applicable, and fleet partnerships.
Resolve customer concerns promptly and professionally, ensuring follow-through and documentation.
Own and manage the center’s P&L, including revenue, labor, and operating expenses.
Control costs across labor, parts, inventory, and shop expenses.
Oversee daily operations, including service bay efficiency, workflow, scheduling, and store readiness.
Maintain accurate inventory levels and ensure appropriate ordering, usage, and tracking of parts and supplies.
Complete scheduling, reporting, and administrative tasks using company systems.
Lead from the front by actively working alongside the team in daily operations.
Build, coach, and develop a high-performing team of service technicians and leaders.
Create a culture of accountability, teamwork, safety, and customer focus.
Manage the employee lifecycle, including hiring, onboarding, training, performance management, discipline, and termination when necessary.
Ensure team members are trained, certified, and technically proficient.
Set clear expectations, performance standards, and development plans.
Champion a safety-first environment and ensure compliance with OSHA and company safety standards.
Conduct regular safety training and inspections and enforce compliance across operations.
Ensure equipment and service areas are maintained, functional, and safe.
Protect company assets, customer vehicles, and facility security.
Maintain compliance with local, state, and federal regulations.
Build relationships in the local community to increase awareness and grow the business.
Partner with leadership on marketing initiatives and local promotions.
Identify business-growth opportunities through innovation, partnerships, and operational improvements.