Center Manager - Best Friends Pet Hotel

BEST FRIENDS PET CARE INC•Ashland, MA

1d•$50,000 - $50,000

About The Position

Best Friends Pet Care is seeking a hands-on Center Manager to lead a pet care facility and its team, providing safe, high-quality care and memorable experiences for pets and their families. The manager oversees daily animal care, facility standards, team operations, client service, and business administration in a fast-paced environment. The role leads a team of 10 or more animal care professionals and works with a District Manager, headquarters staff, administrative support, and the marketing team. The position is based in Ashland, Massachusetts, and pays $50,000 per year. It may also be eligible for incentives and overtime opportunities, where applicable.

Requirements

At least 2 years of management experience overseeing a team of 10 or more employees.
Hands-on animal care experience and a strong understanding of animal behavior, health, and welfare practices.
Proactive, organized, and adaptable approach in a busy environment.
Strong communication skills and demonstrated ability to inspire, motivate, and lead.
Financial management expertise, including payroll, budgets, and expense control.
Ability to lift large dogs.
Desire to continue education and training with a pet care organization.

Nice To Haves

Bachelor’s degree in Animal Science, Business Management, or a related field.

Responsibilities

Oversee daily care routines, including feeding, medicating, grooming, exercise, and playtime, and ensure pets are safe and cared for.
Maintain records to monitor each pet’s health and behavior.
Enforce safety protocols, maintain the boarding facility, and ensure the facility meets or exceeds company standards and applicable regulations.
Handle emergencies in collaboration with the District Manager.
Recruit, mentor, and lead a team of 10 or more animal care professionals; foster a positive culture with open communication and teamwork.
Serve as a liaison between frontline team members and headquarters staff.
Create schedules that balance high-quality pet care with budget efficiency.
Deliver exceptional client service, build lasting client relationships, encourage feedback, and improve the client experience.
Manage payroll, budgets, financial reporting, and expense control in collaboration with the District Manager and administrative support team.
Manage inventory and coordinate purchasing to keep supplies stocked.
Collaborate with the marketing team on community outreach and partnerships to promote services and visibility.
Adapt to challenges and manage multiple responsibilities in a fast-paced environment.