Center Front Desk & Child Care Staff

PCC Center•Redwood City, CA

7d•Onsite

About The Position

Peninsula Community Center (PCC), a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy, and meaningful connections through aquatics, fitness, tennis, PE+, and community programming. PCC actively cultivates a culture of collaboration, personal growth, and fun across all teams. The Center Front Desk & Child Care Staff serves as the primary point of contact for members and guests, working various shifts across both the Front Desk and the Child Care Room. This role ensures a seamless experience for visitors by providing a high level of customer service, maintaining a safe, nurturing environment for children, and keeping facilities operational and welcoming.

Requirements

Must be at least 18 years old.
Clear Live Scan background certification required.
Mandated Reporter Certification.
CPR/AED and First Aid Certified (or willing to obtain certification within 3 months of hire).
Excellent communication, customer service orientation, multi-tasking ability, and a strong sense of teamwork.
Strive to be known and valued by name and to be courageously kind.
Commit to living out the 3R’s (Reputation, Relationships, Remember), so that they can become the best version of who God created them to be and help reach the Center’s mission.
Attend and actively participate in Bonfires, Campfires, and Firesides.
Strive to know and value team members by name and to be courageously kind.
Commit to becoming an “expert” of Center programs by taking personal ownership for continual professional growth, learning and meeting required certifications and training.
Develop leaders who develop leaders who develop leaders who are humble, hungry, and hustle.
Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.
Fulfill other duties as assigned by the Center Director.
Strive to know and value stakeholders by name and to be courageously kind.
Establish, maintain, and strengthen collaborative working relationships with other PCC ministries, partners, and suppliers.
Follow all Center policies and procedures.
Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.

Nice To Haves

Opportunity for advancement
Training & development

Responsibilities

Warmly greet and thank all members, guests, and children upon arrival and departure.
Answer multi-line phones politely, check members into the facility/childcare systems, handle sales transactions, and update member accounts.
Address member inquiries and concerns promptly and professionally; track feedback and escalate issues to leadership as required.
Provide direct care, supervision, and engaging activities for children ages 1-7 in the Child Care Room, ensuring a safe, enriching, and joyful environment.
Strictly follow attendance tracking, child check-in, and release procedures.
Move around assigned areas to maximize meaningful connections with members and guests.
Perform hourly tidying across assigned rooms and common areas.
Communicate with the Facilities team for needed repairs or restock needs.
Assist with facility setup/breakdown, including restacking weights and putting on/taking off pool covers and lane lines (cranking handles, pulling, pushing).
Actively participate in organizational culture, growing in being/becoming/belonging, engaging/equipping/encouraging, and caring/connecting/community.
Attend and participate in program Bonfires, Campfires, and Firesides, and staff meetings.
Strive to know and value team members by name and to be courageously kind.
Commit to becoming an “expert” of Center programs by taking personal ownership for continual professional growth, learning and meeting required certifications and training.
Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.
Fulfill other duties as assigned by the Center Director.
Strive to know and value stakeholders by name and to be courageously kind.
Establish, maintain, and strengthen collaborative working relationships with other PCC ministries, partners, and suppliers.
Follow all Center policies and procedures.
Lead, attend and actively participate in the program Bonfires, and Campfires, and Firesides.