Full-Time Center Associate - Middletown UPS

The UPS Store #2584 • Middletown, OH

13d

About The Position

The Center Associate provides customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate advises customers on products, services, and best-value options, and applies industry best practices.

The role calls for a friendly, helpful, professional person with strong computer and internet skills who learns the business quickly. Previous retail sales experience is identified as ideal.

Requirements

• High school diploma or GED.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Nice To Haves

• Previous retail sales experience.
• Strong internet skills.
• A friendly and genuinely helpful demeanor.
• A professional appearance.
• Ability to learn all aspects of the business quickly.

Responsibilities

• Deliver outstanding customer service to walk-in customers and telephone inquiries.
• Practice good listening skills with customers, UPS Store team members, and leadership.
• Take ownership of customers’ shipping needs and offer viable solutions.
• Learn product and service offerings, alternative solutions, and industry trends.
• Operate equipment, software, and devices expertly, and be willing to teach others.
• Maintain a clean, organized, and safe working environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED