Center Aide Iv- Senior Trips- Temp

Town of Cary•Cary, NC

8d•Onsite

About The Position

Cary’s Parks, Recreation, and Cultural Resources department is seeking an energetic and service-oriented individual to join our team at Cary Senior Center as a Center Aide IV- Senior Trips. The position will play a significant role in handling travel tasks related to implementing Cary’s Senior Trips Program. Cary Senior Center serves a diverse clientele. We serve patrons with all abilities from many different cultures, ethnicities, and nationalities. We seek applicants who are comfortable with, sensitive to, and interested in working with patrons 55+ from all walks of life. Must be available to work a flexible work week which includes some weekend coverage. This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.

Requirements

Requires a combination of education and experience equivalent to a high school diploma/GED.
Requires a CPR/First Aid Certification (or the ability to obtain one within 6 months with supplied training)
Requires possession of a valid driver's license with an acceptable driving record.
Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment.

Nice To Haves

Some experience with in-person customer service
Some experience supervising or guiding groups in structured or unstructured settings
Proficiency with Microsoft Office 365

Responsibilities

Assists with various aspects of senior travel including greeting, checking in, loading, driving, and off-loading passengers at prescheduled sites while maintaining the planned itinerary.
Learns specific details of each trip including itinerary and driving directions.
Help staff foresee any potential issues, such as possible participant physical limitations, parking restrictions, etc.
Understands the trip processes and procedures to be able to troubleshoot unexpected situations that may arise on a trip.
Responds to participant inquiries (phone, email, and in-person)
Provides supervisor and/or program assistant with trip information, including issues and positive feedback
Accesses vehicle prior to trip using key valet with reservation code.
Proactively identifies trip needs and suggests solutions
Drives vehicle with passengers for the trip.
Fuels and cleans vehicle prior to returning to parking lot.
Provides town information and materials to citizens or redirects the citizen to the appropriate staff
Returns key to valet at end of shift.
Performs basic accounting for money spent on meals, tickets, and incidentals for scheduled trips.
Follows Cary policies and procedures
Performs other job-related tasks as required.