Cellaio Shift Manager Fine Dining

Resorts World Catskills•Village of Monticello, NY

4d•Onsite

About The Position

The Cellaio Shift Manager Fine Dining is responsible for overseeing the restaurant operations during their shift, ensuring high standards of service, cleanliness, and guest satisfaction. This role involves acting as a role model for staff, actively participating in developing frequent diners, and finding new ways to increase guest counts. The manager will work with the management team to determine staffing levels, manage cost centers to maximize sales and optimize profits, and maintain awareness of budget targets. Maintaining high standards in security, safety, cleanliness, and sanitation is crucial, as is fostering a positive work environment where people feel comfortable and motivated. The role requires effective communication and collaboration with other managers to ensure consistency and flexibility.

Requirements

Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.
Strong interpersonal and communication skills required
Strong organizational skills and attention to detail required
Demonstrates excellent communication and customer service skills
Able to work independently and make the right decisions for the business
Possesses a working knowledge of the POS system.
Proficiency in: Opening and closing procedures
Proficiency in: Fine Dining
Proficiency in: Running reports
Proficiency in: Food knowledge
Proficiency in: Beverage knowledge
Proficiency in: Team Building and Employee Focus
Demonstrates a profit mentality by setting goals, following through and meeting goals.
Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.
Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the restaurant.
Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.

Nice To Haves

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
Demonstrates the courage and initiative to present new ideas and perspective to create positive results
Exhibits respectful consideration of viewpoints, situations and others
Puts the guest at the forefront of every decision

Responsibilities

Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff.
Functions as a role model to staff as well as to junior managers.
Takes an active role in developing frequent diners through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.
Develops new ways to increase guest counts.
Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.
Works with the management team to determine appropriate staffing levels.
Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business.
Works towards maximizing sales and optimizing profits through the management of all cost centers.
Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
Maintains high standards in all areas of security, safety, cleanliness and sanitation.
Maintains the cleanliness and organization of the restaurant throughout each shift.
Communicates positively about the restaurants and has an attitude of success.
Creates an environment where people want to work and feel comfortable working.
Operates well with other managers, in terms of consistency, consensus on issues and flexibility.
Performs other tasks as assigned.