Service Rep (3)
About The Position
Hensley Beverage Company is seeking a full-time, customer service-oriented service representative to work as a CDL Operator (CDL Delivery Driver Trainee). The operator drives a CDL truck and/or tractor-trailer along an established route to deliver products to customers. The role includes restocking and rotating products, putting away delivery loads at assigned accounts, maintaining positive customer relationships, and resolving service complaints and special requests. New CDL Drivers begin in training as hourly, non-exempt employees eligible for overtime. Training typically lasts 30–90 days but may vary based on individual performance and progress. After successfully completing training, the employee is promoted to CDL Delivery Driver, assigned a route, and transitions to an exempt salary position ineligible for overtime. The salaried role is eligible for incentive programs, including a monthly safety bonus and weekly performance bonuses.
Requirements
- Must be at least 19 years old.
- Must maintain a current, valid Arizona Commercial Driver’s License.
- Must have a clean driving record.
- Good communication skills and a cheerful disposition.
- Excellent customer service skills.
- Ability to work well with others.
- Ability to interact with diverse personalities.
- Ability to read code dates proficiently.
- Frequently lift and/or move up to 50 pounds of packaged product and up to 165 pounds of keg product.
- Must be able to work holidays.
- Must have reliable transportation to and from work.
- Must have a cell phone with data capability; the company provides a cell phone allowance.
Nice To Haves
- Previous beverage industry experience is helpful but not necessary.
Responsibilities
- Perform pre-trip and post-trip vehicle inspections as required by AZDOT.
- Verify the product load-out before leaving the plant; deliver products to customers; collect payments and checks, make change, record transactions on receipts, and obtain customer signatures acknowledging pickup or delivery.
- Endorse checks from accounts and keep received money in a safe, secure place.
- Work with Operations Leadership to service accounts, greet customers, refill or rebuild backstock, shelves, and displays, and prepare displays for weekly ad setups.
- Place products in designated locations at accounts and pick up empty containers or kegs as part of the delivery procedure when instructed or required.
- Rotate backstock and displays during deliveries.
- Suggest products to meet customer needs and emphasize product selling points.
- Listen to and resolve customer complaints.
- Verify load-in and reconcile money received with product sold upon returning to the warehouse.
- Communicate competitive activity on the route to management.
- Check the company inbox daily for invoices, memos, and other pertinent information.
- Maintain the proper maintenance and cleanliness of operational equipment.
- Follow safety protocols and training and maintain safety measures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employee Assistance Program (EAP)
- 401(k)
- Tuition reimbursement
- Paid time off (PTO)
- Safe Ride Home: cab ride or Uber reimbursement
- Cell phone allowance
- Monthly safety bonus and weekly performance bonuses after successful training and promotion to the CDL Delivery Driver role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
