(CCI) Process Analyst

All Career • Orlando, FL

1d • Onsite

About The Position

Herschend Family Entertainment is seeking a Cultivating Constant Improvement (CCI) Process Analyst to join its technology team and support theme parks and attractions. The role uses Herschend’s Kaizen-based CCI methodology to partner with cross-functional teams across multiple properties, identify and prioritize improvement opportunities, develop and implement solutions, and monitor results. The analyst also tracks business metrics and communicates CCI progress across the enterprise.

This full-time position is based at Herschend’s Property Support Center in Orlando, Florida, and reports to the Cultivating Constant Improvement (CCI) Manager. The role involves travel of approximately 30%, primarily to support CCI events and projects, and occasional evening or weekend work as project needs require.

Requirements

• Bachelor’s degree in hospitality, business administration, operations, or a related field, or an equivalent combination of education and relevant experience.
• 1–3 years of experience in process improvement, business process analysis, operational improvement, or facilitation.
• Ability to complete Herschend-provided certification to lead Kaizen events within six months of hire.
• Excellent written and verbal communication skills, professional presence, and ability to build trust and credibility with stakeholders at all organizational levels, from frontline hosts to senior leaders.
• Excellent meeting facilitation and presentation skills.
• Strong training and coaching skills, including experience supporting teams with diverse roles and organizational levels.
• Self-starter and collaborative team player who is passionate about improving the guest experience and can advance work independently while engaging others in shared solutions.
• Strong logical and analytical skills, including the ability to evaluate information, identify patterns, and produce accurate, high-quality work.
• Strong organizational and planning skills, with the ability to prioritize multiple competing priorities.
• Ability to navigate differing perspectives, address conflict constructively, and communicate directly when needed to maintain progress and achieve shared goals.
• Ability to travel approximately 30%, primarily to support CCI events and projects, and work occasional evenings or weekends as project needs require.

Nice To Haves

• Prior experience in the theme park, hospitality, or entertainment industry.

Responsibilities

• Partner with assigned properties and CCI stakeholders to expand the culture of continuous improvement by engaging employees in Herschend’s Kaizen-based CCI methodology.
• Partner with the CCI Manager to introduce CCI at newly acquired properties by defining priorities, engaging local leaders, and training and supporting adoption of the methodology and tools.
• Facilitate CCI improvement events by guiding cross-functional teams, maintaining productive discussions, and helping participants reach actionable decisions.
• Partner with property leadership to identify, assess, and prioritize opportunities where CCI tools can improve processes and the host and guest experience.
• Plan, organize, and facilitate Kaizen events across multiple properties.
• Define, track, and analyze metrics demonstrating CCI program adoption, progress, outcomes, and business impact.
• Develop and maintain communications that inform property and enterprise leaders about improvement initiatives, results, and overall CCI program progress.
• Train and coach employees and leaders at assigned properties on CCI methodology and tools to build their capability to identify and sustain improvements.
• Support additional process improvement initiatives and analytical projects aligned with CCI program priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level