(CCI) Process Analyst

Herschend Family Entertainment • Orlando, FL

2d • Onsite

About The Position

Herschend Family Entertainment is seeking a Cultivating Constant Improvement (CCI) Process Analyst to support theme parks and attractions as part of its technology team. Using Herschend’s Kaizen-based CCI methodology, the analyst partners with cross-functional teams across multiple properties to identify and prioritize improvement opportunities, develop and implement solutions, monitor results, track business metrics, and communicate CCI progress across the enterprise. The role calls for initiative, a passion for continuous improvement, and the ability to bring stakeholders together to achieve shared goals.

This full-time position is based at Herschend’s Property Support Center in Orlando, Florida, and reports to the Cultivating Constant Improvement (CCI) Manager. Travel is approximately 30%, primarily to support CCI events and projects. Occasional evening or weekend work may be required as project needs require.

Requirements

• Bachelor’s degree in hospitality, business administration, operations, or a related field, or an equivalent combination of education and relevant experience.
• 1–3 years of experience in process improvement, business process analysis, operational improvement, or facilitation.
• Ability to complete Herschend-provided certification to lead Kaizen events within six months of hire.
• Excellent written and verbal communication skills, professional presence, and ability to build trust and credibility with stakeholders at all organizational levels, from frontline hosts to senior leaders.
• Excellent meeting facilitation and presentation skills.
• Strong training and coaching skills, with experience supporting teams that include diverse roles and organizational levels.
• Self-starter and collaborative team player, passionate about improving the guest experience, able to advance work independently while engaging others in shared solutions.
• Strong logical and analytical skills, including the ability to evaluate information, identify patterns, and produce accurate, high-quality work.
• Strong organizational and planning skills, with the ability to prioritize multiple competing priorities.
• Ability to navigate differing perspectives, address conflict constructively, and communicate directly when needed to maintain progress and achieve shared goals.
• Ability to travel approximately 30%, primarily to support CCI events and projects.
• Ability to work occasional evenings or weekends as project needs require.

Nice To Haves

• Prior experience in the theme park, hospitality, or entertainment industry.

Responsibilities

• Partner with assigned properties and CCI stakeholders to expand the culture of continuous improvement by engaging employees in Herschend’s Kaizen-based CCI methodology.
• Partner with the CCI Manager to introduce CCI at newly acquired properties by defining priorities, engaging local leaders, and training and supporting adoption of the methodology and tools.
• Facilitate CCI initiatives by guiding cross-functional teams through structured improvement events, maintaining productive discussions, and helping participants reach actionable decisions.
• Partner with property leadership to identify, assess, and prioritize business opportunities where CCI tools can improve processes and host and guest experience.
• Plan, organize, and facilitate Kaizen events across multiple properties.
• Define, track, and analyze metrics that demonstrate CCI program adoption, progress, outcomes, and business impact.
• Develop and maintain communications to keep property and enterprise leaders informed about improvement initiatives, results, and overall CCI program progress.
• Train and coach employees and leaders at assigned properties on CCI methodology and tools, building their capability to identify and sustain improvements.
• Support additional process improvement initiatives and analytical projects aligned with CCI program priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level